Plan, initiate, and manage end-to-end delivery of multiple technology or business projects ensuring adherence to defined scope, budget, timelines, and quality standards.

Develop detailed project plans, schedules, and resource allocation models to monitor progress and ensure successful execution across all phases of the Software Development Life Cycle (SDLC).

Implement and promote project management best practices, Agile/Scrum or Waterfall methodologies, and continuous improvement initiatives.

Manage project financials, forecasting, and cost tracking to ensure on-time and on-budget delivery.

Coordinate with cross-functional teams including business analysts, developers, QA engineers, infrastructure, and release management teams to deliver high-quality solutions.

Oversee requirements analysis, design, development, testing, deployment, and transition-to-support activities, ensuring deliverables meet functional and non-functional requirements.

Identify, document, and mitigate project risks and issues through proactive governance and change control mechanisms.

Prepare and maintain project documentation such as charters, status reports, RAID logs, and closure reports for internal and external audit readiness.

Ensure adherence to IT governance, compliance standards, and organizational policies across all project activities.

Support client audits, compliance reviews, and post-implementation assessments to ensure operational readiness and sustainability.

Serve as the primary point of contact between the client, business teams, and technical delivery organization to ensure alignment on project goals and outcomes.

Build and maintain strong relationships with client stakeholders at multiple levels, ensuring effective communication and proactive expectation management.

Conduct regular project status meetings, steering committee reviews, and executive updates to provide transparency on progress, risks, and dependencies.

Collaborate with clients to understand business priorities, define success criteria, and translate them into actionable project deliverables

Manage client feedback, negotiate scope or schedule changes, and ensure timely resolution of escalations to maintain satisfaction and trust.

Partner with account and delivery leadership to identify opportunities for process improvement, value addition, and future business engagement.

Coordinate with vendor partners and third-party service providers to ensure seamless integration and timely delivery of dependent components.

Mentor and guide project team members, fostering a culture of accountability, collaboration, and client-centric delivery.

Must have a Master’s degree (or foreign equivalent) in Computer Science, Engineering (any) or related field plus two (2) years of IT experience.

Two (2) years of IT experience must include experience in Microsoft Technologies and Service Now.

In the alternative, we will accept a Bachelor’s degree (or foreign equiv.) in Computer Science, Engineering (any) or related field, plus five (5) years of progressive experience.

Two (2) years of the five (5) years of progressive experience must include experience with Microsoft Technologies and Service Now.

We will accept any suitable combination of education, training, or experience.

All experience may be acquired concurrently.