Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: 

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. 

Job Responsibilities

About the Position

The Project Manager, Patient Engagement will provide technical, project, and operational expertise to support strategies across multiple aspects of clinical programs, which may include site training, patient enrollment (recruitment and retention), and patient and researcher engagement activities (insights, education, and feedback). This exciting opportunity involves partnering across multiple functions to support key deliverables and drive successful execution of patient-focused initiatives within clinical development programs.

Primary Responsibilities

This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervisor regarding your actual job responsibilities and any related duties that may be required for the position.

The Project Manager, Patient Engagement will:

• Support the established strategy for assigned areas of focus, including site training, patient enrollment (recruitment and retention), and/or patient and researcher engagement (insights, education, and feedback).
• Partner with program leads and cross-functional teams to deliver strategic initiatives from planning and timeline development through execution and follow-up.
• Support the creation of project deliverables, including training and educational materials, by coordinating timelines, facilitating review meetings, and distributing outputs to stakeholders.
• Support internal systems and communications throughout project execution.
• Understand and maintain key platforms and systems that support patient engagement initiatives.
• Upload and maintain eTMF records in compliance with applicable requirements.
• Collaborate with team members to continuously improve standards, processes, tools, and best practices.
• Demonstrate strong verbal and written communication skills with external stakeholders, including clinical trial participants and healthcare professionals (HCPs).
• Coordinate activities with external vendors, patients, and healthcare professionals.
• Contribute to a team culture recognized for strategic thinking and technical leadership.
• Provide technical support to ensure engagement processes are effectively integrated across functions.
• Support the delivery of practical, scalable strategies that can be successfully implemented within clinical programs.

Minimum Qualifications

• Bachelor’s degree in a scientific, healthcare, or related field, or an equivalent combination of education and experience.
• Minimum of 3 to 5 years of experience in the pharmaceutical, biotechnology, healthcare, or clinical research industry.

Preferred Qualifications

• General understanding of clinical trial or protocol design and its impact on site and participant experience.
• Proven ability to manage multiple priorities and deliver results against timelines.
• Excellent written and verbal communication skills with internal and external stakeholders.
• Demonstrated organizational skills and critical thinking abilities.
• Ability to influence stakeholders and lead toward shared objectives.
• Strong problem-solving skills with a track record of identifying process improvements and driving operational efficiencies.
• Ability to thrive in a highly collaborative environment, both in person and virtually.
• Willingness to travel up to 30-40%.

We are always excited to connect with great talent. This posting is intended for a [possible] upcoming opportunity rather than a live role. By expressing your interest, you'll be added to our talent pipeline and considered should this role become available.

At  Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time.  Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.