Onboarding Project Manager – Automotive

Podium is an AI-powered lead conversion and customer communication platform helping businesses connect with customers, generate more leads and drive revenue. Our Automotive team partners with dealerships, dealer groups and OEMs across Australia to transform how they engage customers through AI, messaging, lead management and integrations. As our Automotive business grows, we’re looking for an experienced Enterprise Onboarding Project Manager to own the implementation of our largest and most complex customers. You’ll lead multi-location, multi-product rollouts, keep stakeholders aligned and make sure customers have a seamless transition onto the Podium platform.

What you will be doing:

• Owning end-to-end onboarding for large dealer groups and OEMs, from kick-off through to go-live and handover to Customer Success

• Building project plans covering milestones, timelines, deliverables, dependencies and responsibilities

• Coordinating pilots, staged rollouts and group-wide deployments across multiple dealerships, brands and locations

• Acting as the primary project contact (alongside the CSM) for dealer group executives, head office stakeholders, dealership management and third-party providers

• Setting clear communication cadences and running progress reviews and status updates

• Partnering with Sales, Customer Success, Product, Technical Support, Integrations and CX teams to deliver integrations, AI configuration, testing and training

• Tracking location-level readiness, training completion and go-live milestones

• Identifying risks and roadblocks early, escalating where needed and driving resolution

• Maintaining project documentation, action registers and implementation trackers

• Building repeatable templates and processes to help scale Podium’s enterprise onboarding framework, and giving leadership visibility of project status, risks and resourcing

What you should have:

• 3–5+ years of experience in project management, implementation management or enterprise customer onboarding

• Proven experience managing complex projects involving multiple stakeholders, locations or business units

• Strong organisational skills and the ability to manage multiple concurrent projects

• Exceptional communication and stakeholder management skills, with confidence engaging senior customer stakeholders and internal leadership

• Demonstrated ability to manage timelines, dependencies, risks and competing priorities

• Experience coordinating cross-functional teams without direct reporting authority

• A proactive, solutions-focused approach to problem-solving

• Experience using project management tools such as Monday.com, Asana, Smartsheet or similar

What we hope you have:

• Experience in the automotive industry, particularly with dealership groups, OEMs or automotive technology providers

• Experience implementing SaaS platforms or enterprise technology solutions

• Familiarity with CRM systems, third-party integrations, AI products or customer communication platforms

• Experience coordinating technical implementations involving multiple external vendors

• Experience managing phased rollouts across geographically dispersed locations

• Project management certifications such as PMP, PRINCE2 or Agile qualifications

Why you’ll love working here:

• Be part of a fast-growing Automotive business at the forefront of AI-powered customer communication

• Lead high-profile implementations for some of Australia’s largest dealer groups and OEMs

• Work in a highly collaborative team across Customer Success, Sales, Product and Technical Support

• Shape and build Podium’s enterprise onboarding framework

• Open and transparent culture

• Health and Wellbeing Benefits - $650/month allowance, spend it your way

• 4 weeks of annual leave

• Melbourne CBD Office - Located on the corner of Queen & Collins St, with end-of-trip facilities and bike storage

• Snacks and drinks always stocked

• Catered lunch the last week of every month

Interested? Apply asap and one of our team will reach out if you're suitable!