Job Description

Reports to:  

       Program Supervisor/Senior Project Manager

Summary:   

Reporting to the Senior Project Manager or Program Supervisors, the Project Manager is responsible for managing and executing client projects. The incumbent consistently and successfully coordinates all resources required for the timely and accurate completion of projects, conveys the status of projects to Senior Project Managers, Sales Reps, and clients via scheduled reports, and interacts with clients during projects as appropriate. The Project Manager coordinates the efforts of linguists and other staff members to deliver projects on time and in accordance with the contracted services enumerated in our Quote.

Position Duties & Responsibilities: 

• Supports the Manager of Project Manager, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification/assignment of human and technical resources, and budget forecasts.
• Adheres to the established procedures for managing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.
• Manages and completes all projects as per established guidelines in the Process Book.
• Coordinates resource requirements, including formatting and quality assurance through the process of the matrix.
• Works with the Manager of Project Manager to manage client relationships and reporting needs.
• Works with the Management Team to arrange and assign linguists for projects.
• Within the project scope, manages the relationships with linguists to encourage cooperation.
• Manages contractors to ensure their delivery of contracted services on time.
• Keeps appropriate records that indicate which production people were used for each combination of project and language.
• Notify the Direct or Operations, Manager of Project Manager, Director of Technical Services and Sales Rep of any foreseen issues that could affect timelines or budgets.
• Monitors quality control procedures to ensure that all quality checks are completed.
• Reviews and approves linguists' invoices for payment.
• Consistently tracks projects, reports status and key issues to the Sales Reps.
• Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or XTRF, and with the client-specific parameters established in our Knowledge Management base.
• Participates in continuous improvement of processes through active involvement on assigned teams.
• Uses linguistic knowledge to support projects (where possible).
• Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company’s goal of total and complete customer satisfaction through continual process improvement. 
• Performs other duties as needed or assigned to support LLTS.
• Other duties as may be assigned by the President, Manager of Project Manager, Director of Operations Director of Technical Services or Program Supervisor.

Requirements:

• Knowledge of MS Word suite (Word, Excel, PPT, Outlook).
• Thorough knowledge of project management fundamentals as they apply to the localization industry.
• Exceptional attention to detail, organizational skills, and ability to multi-task.
• Proven ability to manage changing priorities in a fast-moving environment.
• Excellent oral and written English communication skills.
• Excellent interpersonal skills.
• Foreign language skills a plus.

Appropriate Education and Experience:

• A minimum of a Bachelors’ degree or equivalent experience.
• Hands-on knowledge of database functions and concepts.
• Must be very resourceful, with the ability to work independently.
• Must have proven organizational and communication skills.

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)