At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

About the Position

The Project Manager will be responsible for providing exceptional customer service to Atlantic clients including top clients that have a national presence. The position will deal with all aspects of client service on a proactive and professional basis.

Specific Responsibilities

• Act as the primary contact for assigned clients and act as backup for Project Manager absences;
• Provide training for Small Client Project Managers and log-in staff for cash clients;
• Provide any required sampling and handling information/instructions to clients with the ability to make test method recommendations;
• Receive and respond to client calls, emails, quotes, and requests for information within Client Services guidelines and client timeframes;
• Maintain familiarity with industry and government regulations;
• Prepare invoices and process payments to client specifications;
• Preparing complete sample bottle request forms and pre-filled Chain of Custody;
• Meet with clients on a regular basis according to the goals set out by ALS Management, including the coordination and participation in lunch and learns, and client events;
• Maintain a regular schedule of depot visits as determined by the Client Service Manager;
• Reviewing and finalizing all aspects of client reports to ensure client specifications are met;
• Prepare, issue, and follow up on quotes and pricing with clients;
• Communicating any special client requests to Laboratory staff;
• Review, follow up, and communicate current TAT with staff and clients including late file notifications;
• Adhere to ALS Client Services Guidelines as provided in the Client Service Manual and National and Local Standard Procedures including Quality procedures;
• Knowledge of ALS literature including price lists, statements of qualifications, one-pagers, and marketing tools;
• Issue rechecks and corrective actions reports for work submitted;
• Ensure timely completion and transmission of final and draft client reports;
• Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management and office services staff;
• Observes established safety regulations and comply with all ALS health and safety policies and procedures; and,
• Other duties assigned.

Required Knowledge, Skills & Abilities

• Strong customer service focus, interpersonal and organizational abilities;
• Pleasant and professional telephone manner;
• Excellent English communication skills, written and verbal; and,
• Excellent computer skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Required Qualifications

• Completion of Grade 12;
• Minimum of 2 years office related experience;
• Completion of an office administration or scientific certificate or diploma preferred.

Physical Demands

• Ability to stand, walk or sit for an extended period of time;
• Reaching by extending hand(s) or arm(s) in any direction;
• Finger dexterity required to manipulate objects with fingers (ex. using a keyboard);
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• You may be exposed to unpleasant odours; and,
• Please note that after hours and weekend work could be a possibility in specific circumstances.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.