Key Responsibilities 
A. Project Management   

• Own and manage project execution from order release through completion and closure. 
• Lead project planning, scheduling, execution follow-up, and reporting in accordance with 
• the Global Project Delivery Model and established business processes. 
• Communicate project status, priorities, risks, and targets to relevant stakeholders. 
• Ensure project scope, costs, schedules, and delivery commitments are accurate and up to 
• date. 
• Manage project schedules and participate in daily workshop meetings and activities. 
• Monitor project progress and ensure milestones are achieved as planned. 
• Ensure project schedules and delivery dates accurately reflect the latest project status. 
• Coordinate project activities among Customer Service, Workshop Operations, Procurement, 
• Logistics, and other stakeholders. 
• Identify risks, delays, and deviations and coordinate corrective actions. 
• Review completed projects, summarize performance, and communicate key deviations.  

B. Customer Management  

• Act as the primary customer contact during project execution. 
• Ensure customers are informed promptly about project status, delivery progress, and 
• deviations. 
• Support on-time delivery performance for customers. 
• Facilitate customer visits and project review meetings.   
• Build and maintain strong customer relationships.  
• Support investigation and resolution of customer claims. 

C. Project Financial Management  

• Monitor project costs and profitability. 
• Prepare timely cost estimates for additional work following inspections to avoid project 
• delays. 
• Ensure projects are closed after all costs have been accumulated and reported. 
• Review and explain project cost deviations. 
• Review actual versus as-sold costs and identify improvement opportunities.  

D. Documentation & Reporting  

• Maintain project documentation and records in M-Files and other applicable business 
• systems.   
• Update Compass Roll Cards and other project tracking tools as required. 
• Ensure project information, schedules, and status updates are accurate and up to date. 
• Ensure order backlog information, delivery dates, and commitments are maintained  
• accurately.  
• Manage project documentation, including incoming inspection reports, service reports, and 
• shipping documents  
• Prepare project reports and performance summaries.  
• Conduct project review and lessons learned activities upon completion.  

E. Continuous Improvement  

• Use customer feedback and project lessons learned to drive continuous performance  
• improvement.   
• Lead improvements in project execution and delivery performance. 
• Drive lead-time reduction and profitability improvement initiatives. 
• Support improvements to order delivery processes and business practices.  

F. Decision-Making Authority  

• Escalate project risks and deviations. 
• Define project meeting frequency and required participants. 
• Recommend additional work proposals and related cost estimates.

Qualifications   

• Bachelor's Degree or higher in Mechanical Engineering, Industrial Engineering,  
• Manufacturing Engineering, Mechatronics Engineering, or other relevant engineering  discipline related to machinery and industrial technology.
• Minimum 5 years of experience in project management, workshop operations, engineering,  manufacturing, maintenance, or industrial service business.  
• Demonstrated experience managing customer projects in an industrial environment.  
• Experience preparing project schedules, execution plans, and customer project documentation.  
• Experience supporting Sales and interacting directly with customers.