Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:
At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team.

We are looking for a competent Team Lead-Order Management for our Aftermarket Parts distribution. There is a high sense of urgency associated with this role with emphasis on timely and accurate solutions on dealer/customer problems. Be a guide, monitor and functionally lead the team on their deliverables. This role also demands to initiate/lead continuous improvement projects/ideas.

What You Will Do:

• Lead Global/region specific projects to drive improvements to support Order Management Strategy
• Monitoring and following (and at times placing) parts orders including addressing back orders collaborating with supply base, purchasing, warehouse, quality, product group, etc.
• Develop & implement solutions based on  root cause analysis to prevent reoccurrence of defects
• Point of contact for Order management analysts for any functional queries
• Actively participate and drive brainstorming sessions with team on continuous improvements
• Educate dealers/customers on the technology/process on need basis
• On need basis, provide data analysis w.r.t. people, quality, velocity & cost to Supervisors/Managers
• Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported.

a. Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.

b. This may require some flexibility in hours to accommodate dealer discussions.

Order Management Goals, but are not limited to:

• Reduce backorder for dealer orders
• Improve service fill for Dealer/Customer orders
• Identify & drive continuous improvement projects/ideas
• Timely completion of projects assigned
• Initiative and possibly other aspects with respect to engaging help to identify solutions
• Coach & develop assigned order management analysts
• Others as determined with Manager

Qualifications:

·Bachelor degree / Diploma (3 years) with equivalent experience

·Minimum nine years of job-related experience in supply chain domain

·Relevant professional experience leading projects, operational management & leadership

·Demonstrated ability to work independently and to communicate effectively across diverse cultures and background

·Should be a team player with strong analytical and problem-solving skills

·Self-starter with excellent time management, organization and prioritization skills

Additional Information:

Should be willing to work in AP/EAME/US shifts

This position requires no more than 5% travel 

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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