Technical Product Operations Specialist (Project Coordinator IV)

itD is seeking a Technical Product Operations Specialist to support company Product & Regulatory Operations organization in driving product growth, engagement, quality, and operational excellence across multiple platforms. This role will focus on leading program execution, developing data-driven solutions, leveraging AI-powered tools, and implementing technical process improvements that support critical product and business objectives.

The ideal candidate will bring 8+ years of experience in strategy, consulting, operations, or program management, with a strong focus on technical product operations. Candidates should have advanced SQL skills, expertise in Google Sheets, experience with AI-assisted workflows, and the ability to independently manage multiple workstreams while translating complex data into actionable business insights.

Location: Remote – United States (EST time zone only). Candidates may also be considered for a hybrid arrangement in New York City. Please note that remote contractors may be required to work onsite if office policies change.

Duration: 4 Months

We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Drive program execution across multiple products and platforms by launching new initiatives, accelerating delivery, and improving product outcomes through programmatic and technical solutions.
• Analyze and optimize data by writing advanced SQL queries to collect, transform, and interpret product data from multiple sources, identifying trends and insights that inform business decisions.
• Develop and maintain dashboards and reports using data visualization and reporting tools to communicate findings, track performance, and enable real-time stakeholder decision-making.
• Leverage AI tools and automation to accelerate data analysis, streamline repetitive workflows, and prototype innovative solutions that improve operational efficiency.
• Identify and mitigate program risks by proactively evaluating potential roadblocks, developing data-backed mitigation strategies, and communicating updates across cross-functional teams.
• Coordinate cross-functional initiatives by partnering with product, engineering, legal, and operations stakeholders to define requirements, strengthen collaboration, and drive execution.
• Improve operational processes by identifying opportunities for automation, enhancing workflows, and implementing scalable solutions that support product quality and organizational objectives.

Internal Responsibilities

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• 8+ years of relevant experience in consulting, strategy, operations, or program management, with a focus on technical product operations.
• Advanced proficiency in SQL, including Common Table Expressions (CTEs), window functions, joins, aggregations, and data transformations.
• Hands-on experience working with AI agents and AI-assisted workflows to accelerate analysis, automate tasks, and improve productivity.
• Expert-level proficiency in Google Workspace, particularly Google Sheets, including complex formulas, pivot tables, automated workflows, and detailed documentation.
• Demonstrated experience independently managing multiple projects or workstreams simultaneously.
• Strong analytical and critical-thinking skills, with the ability to leverage data to identify problems, anticipate risks, and develop practical solutions.
• Proven ability to manage priorities, organize complex initiatives, and deliver results in a fast-paced, evolving environment.
• Ability to work independently, demonstrate initiative, and drive projects forward with minimal supervision.
• Ability to quickly learn and adapt to new tools, technologies, and technical requirements.

Preferred Qualifications and Skills

• Previous experience working at Meta, particularly within Product Operations (Prod Ops) teams.
• Experience with AI-assisted development, vibe coding, low-code/no-code prototyping, or AI-assisted code generation.
• Familiarity with development environments such as Visual Studio Code (VS Code) or similar platforms.
• Experience building dashboards and data visualizations using tools such as Tableau, Looker, or similar platforms.
• Familiarity with data pipelines, ETL processes, and data infrastructure concepts.
• Experience collaborating with engineering teams on technical specifications, requirements, and product improvements.
• Background in quality assurance, triage operations, or machine learning/artificial intelligence validation workflows.
• Experience developing and implementing testing strategies, including manual and automated testing for products and features.

Education

Bachelor’s degree in a relevant field or equivalent work experience required