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Job Description:

Idaho Power — located in vibrant Boise, Idaho — is looking for a Program Specialist or Senior to join our Customer Operations team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on. While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote. Relocation assistance may also be provided to the successful candidate.

What does a Program Specialist or Senior do for us?

They create and manage energy efficiency programs, with an emphasis on HVAC technologies and systems, demand response programs, and/or other customer offerings. This includes program design, process development and system integration, marketing and communications, contract management, daily operations, payment processing, and reporting of results. A Senior Program Specialist also acts as the subject matter expert with comprehensive, specific, and progressive knowledge related to the program or area of discipline, including HVAC equipment and applications.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• Working knowledge of common software programs such as Internet Explorer, Microsoft Outlook, Word, Excel, and PowerPoint
• Energy efficiency terms and products and utility company operations

Preferred:

o   Understanding of regulatory and policy impacts to energy efficiency programs

Skills in:

• Strong project management
• Interpersonal communication
• Clear and concise writing
• Organization
• Customer service
• In depth data analysis and reporting, including the ability to present program information effectively to internal and external audiences
• Program planning and development
• Issue resolution

Preferred:

o   Ability to influence, gain commitment, and manage conflict

o   Demonstrated leadership skills

Ability to:

• Comprehend HVAC concepts and be familiar with HVAC technologies
• Develop and manage programs
• Comprehend technical issues in energy efficiency
• Negotiate complex issues
• Analyze large and/or complex datasets and databases
• Prepare comprehensive written and oral reports of problems, alternatives and recommendations.

MINIMUM REQUIREMENTS

Program Specialist

Education:

• Bachelor's degree in business, science, engineering, marketing, communications or related field

OR

• Equivalent combination of education and experience

Preferred:

o   Formal education in HVAC

Experience:

• 3 years of experience in project or program management including 2 years of experience in any of the following related fields: utility, customer service, science, engineering, or marketing

Preferred:

o   3 years of work experience in utility industry, with a customer-related focus

Licenses & Certifications:

• Valid driver's license with an acceptable driving record based on driving requirements for the position

Senior Program Specialist

Education:

• Bachelor's degree in business, engineering, marketing, communications or related field

OR

• Equivalent combination of education and experience

Preferred:

• Mechanical engineering degree and/or formal education in HVAC

Experience:

• 5 years of experience in project or program management, including 5 years of experience in any of the following related fields: utility, customer service, science, engineering, or marketing

Preferred:

o   5 years of work experience in utility industry, with a customer-related focus

Licenses & Certifications:

• Valid driver's license with an acceptable driving record based on driving requirements for the position

Preferred:

o   Project Management Professionals Certification, HVAC certifications and licenses

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. Position also requires the ability to occasionally bend, stoop and squat, ascend / descend stairs, ladders, climb in to and out of vehicles; twist, kneel, balance; rarely crawl. Rarely lift 10 lbs. shoulder height and above; rarely lift items weighing up to 50 lbs. waist high and knee high; rarely use exertional force less than 50 lbs.; occasionally use two hands to carry items weighing up to 50 lbs. and one hand to carry items weighing up to 25 lbs. Must be able to withstand confined spaces and heights. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL INFORMATION
Company representative interfacing with outside organizations.

Competencies:

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Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:  Phone: 208-388-2965 or Email: [email protected]

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.