VSC Fire & Security corporate support is seeking candidates for the position of Program Manager - Pre-Engineered Systems

 What we offer:

• Excellent pay based on experience
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Opportunities for training and advancement

 What you need:

• Experience in operations, project coordination, program management, or a related role within fire protection, construction, or technical service industries.
• Strong organizational skills and demonstrated ability to coordinate multiple projects, deadlines, and priorities.
• Working knowledge of purchase orders, project documentation, scheduling, material procurement, and billing processes.
• Strong written and verbal communication skills with the ability to interact professionally with customers, manufacturers, vendors, and internal leadership.
• Ability to develop and implement consistent processes and procedures, work independently, exercise sound judgment, identify problems, and offer effective solutions.
• Ability to exercise discretion with sensitive company information on a regular basis including but not limited to vendor pricing, sales information, and internal billing processes.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability and willingness to travel as business needs require.
• Desirable (but not required):
  • Experience with commercial kitchen fire supression systems or other pre-engineered fire suppression applications.
  • Familiarity with OEM relationhips and national account operations.
  • Knowledge of applicable fire protection industry standards, manufacturer requirements, and installation practices.
  • Experience with ServiceTrade or comparable service management software.
  • Experience coordinating operations across multiple offices or geographic locations.

 What you will do:

• Develop, implement, and maintain standardized processes for assigned OEM partnerships, national accounts, and pre-engineered suppression system programs.
• Coordinate the implementation and expansion of programs, ensuring alignment with manufacturer requirements, customer expectations, and company procedures.
• Identify and implement opportunities to improve efficiency, communication, accountability, and customer satisfaction.
• Review purchase orders for accuracy, including pricing, scope of work, billing requirements, customer information, and installation details; resolve discrepancies before job creation.
• Create and maintain installation and service jobs in ServiceTrade for participating VSC divisions, ensuring accurate documentation and project information.
• Coordinate quotations, material procurement, change orders, project scheduling communication, and administrative closeout.
• Maintain accurate project tracking records to support timely execution, billing, and completion.
• Coordinate assigned national account and General Products projects from purchase order receipt through installation, acceptance testing, and closeout.
• Monitor project status, site readiness, scheduling, outstanding requirements, and completion; proactively follow up with divisions to address delays and ensure timely execution.
• Develop and maintain weekly status reports for assigned manufacturer and national customer programs, including CaptiveAire, NAKS, Guardian, and First Watch.
• Identify recurring issues, coordinate corrective actions with division leadership, and escalate unresolved concerns to the Vice President of General Products.
• Serve as the primary operational point of contact for assigned OEM partners, national customers, vendors, general contractors, and participating VSC divisions.
• Maintain clear, timely communication regarding project status, scheduling, scope changes, outstanding requirements, and completion.
• Strengthen manufacturer partnerships through responsive service, consistent execution, and professional representation of VSC Fire & Security.
• Participate in manufacturer meetings, trade shows, training, and industry events as requested.
• Verify project pricing, billing requirements, documentation, and scope changes to support accurate job setup and protect project profitability.
• Coordinate resolution of pricing discrepancies, additional work authorizations, and administrative issues that may delay project completion, billing, or collection.
• Promote compliance with company policies, financial controls, and established program procedures while identifying opportunities to reduce costs and improve operational efficiency.
• Collaborate with Regional Managers, Division Managers, and General Products personnel to promote consistent program execution while respecting divisional management responsibilities.
• Provide guidance on manufacturer requirements, program procedures, and project coordination expectations.
• Support the Vice President of General Products with special projects, business line initiatives, and process improvements.
• Travel to VSC divisions, customer locations, manufacturer facilities, and other business locations as required.
• Perform other duties as assigned in support of the General Products business line.
• Maintain manufacturer bulletins and distribute to appropriate departments.