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Job Summary

Summary

The Program Manager will be based in Flex Guadalajara North and will report to the Program Management Manager.

In this role, you will lead cross-functional teams to successfully deliver customer-focused products and services while driving operational excellence, customer satisfaction, and business performance. You will be responsible for managing complex programs, aligning stakeholders across functions, influencing decision-making at multiple organizational levels, and ensuring the successful execution of strategic initiatives throughout the product lifecycle.

The ideal candidate is a strong leader with demonstrated experience navigating complex operational environments, driving accountability across organizations, managing executive-level communications, and balancing customer, operational, and financial objectives.

What a typical day looks like:

• Lead cross-functional teams across Manufacturing, Supply Chain, Quality, Engineering, Finance, Procurement, Logistics, and Planning to achieve program objectives.
• Organize, plan, and direct program schedules, milestones, budgets, and strategic priorities.
• Drive program execution through effective risk management, issue resolution, and stakeholder alignment.
• Track key operational, financial, and customer metrics and lead corrective actions to achieve business goals.
• Own customer relationships and serve as the primary escalation point for program-related matters.
• Lead customer business reviews, executive updates, and strategic discussions.
• Communicate program performance, risks, mitigation plans, and recommendations to senior leadership, including Directors and Vice Presidents.
• Coordinate all interdepartmental activities to ensure commitments related to quality, delivery, cost, and customer satisfaction are achieved.
• Support commercial activities including quotations, pricing strategies, contract negotiations, and business growth initiatives.
• Drive accountability across organizations and influence decision-making without direct authority.
• Lead recovery plans and complex operational escalations while maintaining customer confidence and alignment.
• Manage product lifecycle activities, ensuring alignment between operational performance, financial objectives, and customer expectations.
• Monitor program deliverables and ensure successful execution of customer commitments.
• Identify opportunities to improve processes, profitability, operational efficiency, and customer experience.
• Maintain and expand business opportunities with existing and new customers.

The experience we’re looking to add to our team:

• Bachelor’s degree in engineering, Business Administration, Finance, Operations Management, or a related field, or equivalent combination of education and experience.
• Demonstrated ability to lead cross-functional teams in a fast-paced manufacturing or operations environment.
• Strong leadership, influencing, and stakeholder management skills.
• Executive communication skills with the ability to engage effectively with customers and senior leaders, including Directors and Vice Presidents.
• Strong business and financial acumen, including understanding of cost drivers, pricing, profitability, and P&L concepts.
• Experience managing customer relationships, business reviews, and operational escalations.
• Ability to analyze complex business situations, make data-driven decisions, and drive execution.
• Strong negotiation, conflict resolution, and problem-solving capabilities.
• Knowledge of product lifecycle management, operations, supply chain, and manufacturing processes.
• Ability to manage multiple priorities while delivering results in a dynamic environment.
• Advanced English communication skills, both written and verbal.

Preferred Qualifications

• Experience in Electronics Manufacturing Services (EMS) or high-volume manufacturing environments.
• Exposure to financial planning, quoting, pricing, or business case development.
• Experience working with global customers and international cross-functional teams.
• Certification in Program Management, Project Management, Lean, Six Sigma, or related disciplines.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

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Job Category

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Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).