Production Operations - Windows Analyst Lead (24/7 Rotational Shifts)
At FIS, our technology and our people move financial services forward. We work together to create innovative solutions that make a difference for businesses and communities around the world.

About the role

As a 24/7 Production Operations - Windows Analyst Lead, you will support enterprise Windows Server infrastructure in a high-availability production environment. You will provision, configure, monitor, patch, secure and troubleshoot servers while responding to critical production incidents. You will work a rotational shift schedule, including nights, weekends and holidays, to provide continuous operational coverage.

Your key responsibilities

• Provide 24/7 rotational production support, monitor system health and performance, and respond to critical incidents within service expectations.
• Install, configure, patch and troubleshoot Windows Server 2016, 2019 and 2022, including Event Viewer, certificate management and TLS/SSL-related issues.
• Administer Active Directory, Group Policy, DNS, DHCP, access permissions and security groups, and support storage, failover clustering and virtualization environments.
• Support vulnerability remediation, operating system security patching, system hardening, backups and disaster recovery activities.
• Develop and maintain PowerShell automation, operational procedures, infrastructure documentation and incident runbooks.

What you bring

Required qualifications

• 5 to 10 years of experience supporting enterprise Windows Server environments in high-availability production operations.
• Hands-on experience with Windows Server 2016, 2019 and 2022, Active Directory, Group Policy, Active Directory Federation Services, DNS, DHCP and Windows troubleshooting.
• Hands-on PowerShell scripting experience, along with a practical understanding of TCP/IP networking, firewalls, routing, load balancers, APIs, and Oracle or SQL databases.
• Experience with access controls, certificate management, patching, vulnerability management, system hardening, backups and disaster recovery.
• Willingness to work rotational shifts, including nights, weekends and holidays, with strong troubleshooting, root-cause analysis and communication skills.

Preferred qualifications

• Experience with Hyper-V or VMware and hybrid cloud environments using Microsoft Azure or AWS.
• Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Microsoft Certified: Azure Administrator Associate (AZ-104).

The impact you’ll make

As a Windows Analyst Lead, you will help keep critical production services reliable, secure and available around the clock. Your incident response, preventive monitoring and automation will help reduce operational risk and improve the consistency of infrastructure support. You will also strengthen repeatable operating practices through clear documentation and continuous improvement.

What we offer you

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology.

We offer:

• Internal career growth opportunities
• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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