Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Job Description

About Availity

Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.

About Availity India

Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.

Key Responsibilities
Product Strategy & Roadmap Ownership
Define, own, and execute the product vision and roadmap for User & Organization (U&O) platform capabilities.
Align product investments with business objectives, platform strategy, customer needs, security requirements, and compliance standards.
Drive quarterly and annual planning in partnership with Engineering, Architecture, Security, and Business stakeholders.
Make data-driven prioritization decisions balancing customer value, operational efficiency, technical debt, and regulatory requirements.
Product Backlog Management
Create and maintain detailed epics, user stories, acceptance criteria, and product documentation.
Ensure requirements address security controls, edge cases, system integrations, and dependency management.
Own and prioritize the product backlog to maximize business and customer impact.
Actively participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
Define, monitor, and improve product health metrics and KPIs for the U&O domain.
Identity & Access Management Leadership
Lead the development and enhancement of identity, access management, user administration, and organizational management capabilities.
Design and evolve Role-Based Access Control (RBAC) models for multi-tenant SaaS environments.
Ensure delivery of secure, scalable, and compliant identity verification and authentication workflows.
Drive adoption of NIST SP 800-63 compliant Identity Assurance Level (IAL) and Authentication Assurance Level (AAL) standards.
Collaborate with Security teams to strengthen access governance, provisioning, authentication, authorization, and audit capabilities.
Cross-Functional Collaboration
Serve as the primary Product Owner for U&O capabilities across internal teams and external partners.
Partner with Engineering, Architecture, Security, Compliance, Legal, and Operations teams to deliver platform solutions.
Collaborate with healthcare administrators, user administrators, and customers to understand onboarding and access management challenges.
Translate customer and business requirements into scalable platform capabilities.
Platform & API Product Ownership
Ensure U&O capabilities are developed as reusable platform services rather than one-off application features.
Collaborate with engineers and architects on system architecture, APIs, data models, integrations, and platform scalability.
Own developer-facing APIs and access provisioning services used by internal and external consumers.
Drive API usability, performance, security, and developer experience improvements.

Required Qualifications
Education
Bachelor's degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, Business, or a related field.
Master's degree (MBA, MS, or equivalent) preferred.
Professional Experience
5+ years of Product Management or Product Ownership experience in software, SaaS, or platform-based products.
3+ years of hands-on experience owning Identity & Access Management (IAM), User Management, Organizational Management, Authentication, Authorization, or Access Governance products.
Proven experience delivering enterprise-scale SaaS platform capabilities in a multi-tenant environment.
Experience working within Agile/Scrum development environments and partnering closely with Engineering teams.

Preferred Qualifications
Experience in U.S. Healthcare, Healthcare SaaS, or other regulated industries.
Knowledge of IAM technologies, including SSO, MFA, OAuth, OIDC, and SAML.
Experience with identity platforms such as Okta, Microsoft Entra ID, Auth0, or Ping Identity.
Agile certification (CSPO/PSPO/SAFe) and experience working with cloud-based SaaS platforms.

Why Join Availity India?

Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.

Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.

Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.

Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.

Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.

Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.

Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.

What to Expect from the Hiring Process

Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.

Equal Opportunity Statement

Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.

Roles & Responsibilities

Eligibility

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.