Meet the Team

Cisco is seeking a Product Manager to join the Webex Customer Experience Solutions team. This role sets a clear product direction, turns customer and market evidence into an outcome-led roadmap, and leads delivery with engineering, design, data, go-to-market, and operations partners. The successful candidate will operate with high autonomy, make deliberate tradeoffs across customer value, quality, speed, and business impact, and communicate those decisions clearly to senior leaders and delivery teams.

Your Impact

• Set Product Direction and Roadmap
  • Own the near-term vision and prioritized roadmap, aligned to broader business and product strategy.
  • Translate customer problems, market shifts, technology opportunities, and operating constraints into clear product outcomes, requirements, and sequencing decisions.
  • Develop business cases and success measures that connect feature investments to customer adoption, commercial value, reliability, and strategic goals.

• Lead Customer and Data Driven Decisions
  • Build direct relationships with customers, partners, and internal field teams; synthesize feedback across research, support, usage, and market inputs.
  • Validate early product concepts with customers and partners, then use the evidence to refine problem statements, product direction, and roadmap decisions.
  • Monitor industry trends, customer expectations, and competitive signals to identify opportunities, risks, and needed adjustments to product strategy.
  • Formulate the right business questions, use data to inform decisions, and connect project outcomes to meaningful metrics for the product area.
  • Make and explain tradeoffs between customer needs, commercial priorities, product quality, and delivery capacity.

• Deliver High Quality Products
  • Partner closely with engineering and design to define specifications, resolve technical and design tradeoffs, and deliver high-quality releases.
  • Assess release readiness across functional, technical, customer, and business criteria; make clear decisions on whether a release meets the required bar.
  • Manage the lifecycle from discovery through launch and iteration, including readiness with sales, marketing, customer success, support, and operations.
  • Define and monitor adoption, workflow-efficiency, quality, and customer-impact measures after launch; use results to guide follow-on investment and iteration.

• Influence and Lead Across the Organization
  • Align with Product stakeholders anticipate concerns, and build plans that balance their needs while maintaining product direction.
  • Engage senior internal leaders and customer to shape positioning, gain buy-in, communicate roadmap choices, and resolve escalations.
  • Mentor and support more junior PMs through informal coaching, stronger product artifacts, and practical delivery guidance.

Minimum Qualifications

• Bachelor's degree in Engineering, Computer Science, Business, or equivalent practical experience.
• 10 or more years of product management, product lifecycle management, solution architecture, or closely related experience in enterprise software, SaaS, communications, or customer experience products.
• Demonstrated ownership of a product roadmap or substantial product area, including prioritization, requirements, delivery, launch, and post-launch iteration.
• Experience translating customer needs and business goals into actionable product specifications, investment choices, and measurable outcomes.
• Strong analytical judgment, including the ability to use data, customer feedback, and operational evidence to make product decisions.
• Proven ability to influence engineering, design, sales, customer success, and operations partners in a matrixed environment without direct authority.
• Executive communication skills, including concise roadmap, tradeoff, and business-case presentations for internal and customer audiences.
• Experience defining product quality, adoption, commercial, reliability, and customer-success measures and using them to guide investment decisions.

Preferred Qualifications

• Experience with contact center, customer experience, communications, workflow automation, data and analytics, or AI-enabled enterprise software.
• Experience working with enterprise customers, strategic partners, and globally distributed product and engineering teams.
• Experience applying AI tools to enhance product insight, execution quality, and decision-making.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Disclaimer

To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will:

• be in direct response to an application you have submitted through the company career site
• begin with screening or an interview
• originate from a Cisco email address, and
• be conducted across email, phone, or WebEx

Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport.

If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.