Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Supports the Real Estate business by partnering with stakeholders to enhance CRM and marketing technology solutions that drive an exceptional member experience and operational efficiency. This role is responsible for gathering business requirements, translating business needs into system solutions, configuring and optimizing CRM functionality, developing reports and analytics, monitoring system health, troubleshooting issues, and executing key business controls. The ideal candidate is a quick learner with strong communication skills who can effectively support business initiatives while developing product and industry expertise.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL

Relocation assistance is not available for this position.

What you'll do:

• Partner with team members to analyze, evaluate and provide insights into product profit, competitive landscape and sales performance for assigned portfolio as compared to plan or key metrics.

• Analyze data for the Product Manager on information impacting their business goals and provide recommendations for product design improvement and placement options.

• Interact with stakeholders across the business to collect and analyze information that drives the business goals (to include but not limited to: Marketing, Operations, SFO, Legal, Experiences, Digital platforms, etc.).

• Partner with information technology and business analysts on improving capabilities.

• Work with the broader product team to research internal and external information and provide recommendations for product optimization.

• Runs basic to moderately complex statistical models and works with Product Managers to derive insights on business goals.

• Partner with the Product Manager in the design of product dashboards and metrics.

• Assist in preparing analysis of performance results to inform product or sales forecast and planning.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ​

What you have:

• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.

• Minimum 2 years’ relevant product management or analyst experience.

• Understanding of applicable product related regulations and compliance requirements.

• Knowledge of federal laws, rules, and regulations to include: HMDA, TILA/REG Z, RESPA, FDPA, Reg B, SCRA.

What sets you apart:

• Experience within the mortgage industry or financial services environment.

• Experience as a Business Analyst, Product Analyst, Business Rules Analyst, or in a similar role supporting business and technology initiatives.

• Exposure to CRM platforms or marketing automation tools, such as Velocify or Salesforce Marketing Cloud.

• Experience gathering business requirements and translating business needs into system solutions.

• Strong verbal and written communication skills, including presentation development and stakeholder communications.

• Experience developing reports, analyzing data, and providing recommendations based on findings.

• Demonstrated ability to learn new systems, processes, and technologies quickly.

• Strong analytical, problem-solving, and critical-thinking skills.

• Experience working with JIRA, Agile methodologies, or project-based work environments.

Compensation range: The salary range for this position is: $63,590.00 - $121,530.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.