About the Role

The Product Enablement Manager is responsible for ensuring that Zone’s products are effectively positioned, adopted, and leveraged by both internal teams and customers. This role focuses on enabling Product, Support, Customer Success, and Professional Services teams with the knowledge, tools, and resources they need to deliver maximum value to customers.

The Product Enablement Manager drives alignment between product strategy and customer adoption by creating scalable enablement programs, training initiatives, and launch readiness plans. This individual plays a critical role in accelerating product knowledge across the organization, ensuring customers experience the full benefit of Zone’s solutions.

This role is also responsible for exemplifying excellent customer service and the Company’s core values, culture, policies, and procedures at all times.

What You'll Do

• Develop and maintain a product enablement roadmap aligned with Zone’s product strategy and business goals.

• Partner cross-functionally with Product, Product Marketing, Customer Success, Support, Professional Services, Sales Enablement, Partner Enablement, and Learning & Development to drive product readiness and adoption.

• Translate product launches and updates into scalable enablement programs that equip customer-facing teams with the knowledge and resources needed to support customers effectively.

• Create and maintain enablement resources, including training guides, playbooks, onboarding programs, product FAQs, technical documentation, knowledge bases, and certification tracks.

• Enable Solution Consultants and Customer Success teams with product knowledge, technical resources, customer-facing demo best practices, and strategies to drive product adoption.

• Design and deliver engaging product education programs through workshops, webinars, internal training sessions, and customer education initiatives.

• Own and maintain Zone’s product knowledge hub, ensuring documentation and resources remain accurate, accessible, and up to date.

• Establish feedback loops between Product and customer-facing teams to capture customer insights, identify opportunities for improvement, and inform product development.

• Track and analyze enablement effectiveness through KPIs, including product adoption, engagement, and retention impact, using insights to continuously improve programs.

• Support post-launch adoption campaigns and ongoing enablement initiatives that drive customer engagement and measurable outcomes.

• Champion the customer perspective in product-related discussions and represent enablement in cross-functional planning and strategy sessions.

• Manage multiple initiatives simultaneously while exemplifying Zone’s culture of collaboration, innovation, and customer-first excellence.

• Perform other duties as assigned. Responsibilities may evolve based on business needs.

What You'll Need

• 5+ years of experience in SaaS product enablement, product marketing, product management, or a related field.

• Proven experience designing, delivering, and measuring product enablement or training programs within a SaaS environment.

• Strong understanding of product enablement strategies, product launches, and the customer lifecycle.

• Experience creating scalable learning resources, technical documentation, training materials, and product knowledge programs.

• Ability to translate complex product concepts and technical information into clear, accessible content for diverse audiences.

• Excellent written, verbal, and presentation skills, with experience facilitating training sessions, workshops, or webinars.

• Proficiency with enablement tools, learning management systems (LMS), content management systems (CMS), knowledge bases, collaboration platforms, and analytics tools.

• Strong analytical and problem-solving skills, with the ability to measure program effectiveness and use data to drive improvements.

• Demonstrated ability to influence, build relationships, and collaborate effectively across cross-functional teams.

• Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.

• A self-motivated, innovative, and customer-first mindset, with the ability to take ownership and deliver measurable results.

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred; a master’s degree is a plus.

• Proficiency in written and spoken English.

Compensation

The base salary range for this position is $105,000–$120,000, plus equity. Actual compensation will be determined based on factors including, but not limited to, the candidate’s skills, qualifications, experience, and education, as well as market and business considerations.