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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

AI Labs is a new Salesforce team that builds AI-native products with the agility of a start-up, backed by the full scale and trust of the Salesforce platform. Our team brings together products including Agentforce Operations (powered by Regrello). We're hiring a Product Design Lead to shape the design vision and craft for this next generation of AI-powered products.

You will partner with senior leadership and cross-functional leaders in product management, research, and engineering to turn new AI capabilities into experiences that are clear, trustworthy, ready to ship, and deliver real outcomes for customers. You will help shape direction at the product level.

This is a self-directed role in a fast-moving, zero-to-one environment. You will often start with an ambiguous problem, no defined path, and competing priorities. We are looking for someone who can frame the problem, align partners on what matters most, and move quickly from idea to working prototype to a shipped experience.

What You'll Do:

• Lead multiple large-scale, cross-functional design programs across AI Labs product areas, from early concept through launch and iteration.
• Frame ambiguous problem spaces, define the right problem to solve, and drive alignment with senior and cross-functional leaders on top priorities and tradeoffs.
• Influence product-level decisions, direction, and roadmaps.
• Prototype in code (e.g., HTML/CSS/JS, React, or AI-assisted coding tools) to test ideas, demonstrate interaction models, and iterate quickly with users and partners.
• Define patterns and interaction models for novel AI and agentic experiences, including generative UI, conversational interfaces, and human-in-the-loop workflows, with trust, transparency, and explainability built in.
• Help build a coherent experience across AI Labs products and connect it to the broader Salesforce and Agentforce platform.
• Create system-level artifacts, such as experience maps and relationship models, that show how users, agents, data, and products connect across journeys.
• Use research, usability testing, data, and experimentation to ground design decisions and uncover strategic opportunities.
• Mentor fellow designers, lead design critiques, and contribute to design systems and guidelines for AI experiences.
• Present design rationale and strategy clearly to cross-functional leaders and senior stakeholders.

What We're Looking For:

• 7+ years of product design (or equivalent) experience, including shipping complex, high-craft products at scale.
• A track record of leading design programs across multiple teams or product areas with autonomy and minimal direction.
• Experience working in fast-moving environments, whether at a start-up, in an incubator, or on a zero-to-one team inside a larger enterprise.
• Demonstrated ability to align cross-functional and senior leaders around priorities and tradeoffs.
• Hands-on experience prototyping in code, with examples of using prototypes to accelerate decisions and iteration.
• Experience designing AI/ML-powered or data-intensive products, and a strong understanding of generative AI UX challenges (uncertainty, latency, hallucinations, feedback loops).
• A comprehensive portfolio showcasing systems thinking, interaction design, and high visual craft.
• Experience mentoring designers and elevating team quality through constructive critique (formal people management is not required).
• Experience partnering closely with engineering on technical implementation.
• A related technical degree required.

Nice to Have:

• Experience with prompt design, conversational UX, or agent-based product design.
• Experience integrating acquired or independently built products into a shared platform and unified design language.
• Background in human-AI interaction research or responsible AI and ethics-in-design practices.
• Experience contributing to or building a design system from scratch.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.