Service Center

Process Improvement & Operational Efficiency

· Evaluate center workflows to identify inefficiencies, performance gaps, and opportunities for improvement.

· Develop and implement practical solutions that improve productivity, operational consistency, service quality, and profitability.

· Own assigned improvement initiatives from assessment and solution design through implementation and measurement.

· Identify opportunities to streamline workflows, reduce unnecessary steps, and improve resource utilization.

Data Analysis & Performance Management

· Analyze operational data and key performance indicators (KPIs) to identify trends, root causes, and improvement opportunities.

· Define success measures and assess the effectiveness of implemented changes.

· Translate quantitative and qualitative findings into clear, actionable recommendations.

· Monitor post-implementation results to help sustain improvements.

Cross-Functional Collaboration & Change Management

· Partner with Operations, IT, Procurement, Training, Quality, and Strategic Accounts on process enhancements.

· Engage center teams and operational leaders to understand challenges and validate solutions.

· Influence adoption of new practices without direct supervisory authority through communication, training, and stakeholder engagement.

Process Standardization & Implementation

· Develop and maintain standard operating procedures (SOPs), workflows, and work instructions.

· Support testing, rollout, and optimization of operational tools, systems, and processes.

· Troubleshoot process issues, recommend corrective actions, and support projects involving equipment and capacity improvements.

·Ensure improvements align with applicable health, safety, and quality requirements.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education, training, and experience to gain the knowledge skills and experience required for the role
• 2-5 years of experience evaluating, optimizing and designing processes

Perks and Benefits:

Weekly Pay

Benefits starting Day 1

Health, Vision, Dental, 401K, Healthcare Savings etc.

PHYSICAL REQUIREMENTS:

Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk.

WORK ENVIRONMENT:

Work is typically in a normal office administrative environment involving minimal exposure to physical risks. Occasionally will work in a shop environment with exposure to fumes, airborne particles, caustic chemicals, moderate noise, and temperature fluctuations.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions.