Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

ECC Description:

Member of the Enterprise Credit (Commercial) Operational Excellence Team. This role will support Operational Excellence for the Enterprise Credit Commercial (ECC) organization delivering Risk and Operational efficiencies - helping to transform and ensure that the delivery of credit to our Clients is effective, efficient and controlled. This strong individual contributor will be responsible for working with Commercial Credit process owners to identify inefficiencies, control gaps and design and deploy repeatable, automated solutions. This position will primarily interact with process and control owners, but interactions may extend to technology, project management, GCOR, credit review, audit/compliance, legal, learning, communication partners, as well as senior executives. The ability to influence and lead diverse groups is a key factor to be successful in this role.

Responsibilities:

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
• Lead working teams through strategic planning by utilizing a simplification mindset to accurately depict the current Single Process Inventory (SPI) inventory in the Process Owner Portal (POP) and assess gaps against the Process Management Policy, Standard and associated Standards
• Interact with all levels of the EC organization from Process Executives, Process and Control Owners, Credit BSEs, and ECATS partners
• Integrate business best practices and leverage technology to develop and deploy automated/revised solutions. Build action plans to identify pain points/variation and provides recommendations to drive continuous improvement
• Accountability for engaging the appropriate partners and SMEs to remediate Challenges raised against the Commercial Credit SPI portfolio and to deliver against expected Operational Excellence outcomes and timelines
• Consult with Enterprise OpEx team in evaluating current methods and developing strategies to implement changes and improvement

Required Qualifications:

• Minimum 7 years of experience in process improvement/design and project management experience
• Bachelor’s degree in related field or equivalent experience
• Understanding of BOA’s Process Management Policy and Standard, Risk Management Framework and Business Controls
• High proficiency in MS Office suite, especially PowerPoint, Sharepoint, Excel and pivot tables
• Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience
• Exceptional written and verbal communication skills
• Self-starter, organized, versatile, capable of performing work independently with minimal direction
• Highly organized and able to effectively managing competing priorities and compressed timelines
• Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities

Desired Qualifications:

• Knowledge of Commercial lending environment, organizational alignment, strategic priorities
• Ability to navigate enterprise, research, and resource information across the Bank of America
• Experience in Enterprise Control functions and related compliance efforts
• Ability to work independently – set and manage plans, achieve results
• Demonstrated ability to drive action and sustain momentum/results oriented
• Ability to learn and adapt quickly in making sound decisions while facilitating process working sessions
• Strong ability to influence and lead diverse groups to achieve desired results

Skills:

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data Visualization
• Process Design
• Strategic Thinking
• Administrative Services
• Business Process Analysis
• Process Effectiveness
• Process Performance Measurement
• Process Simplification

Shift:

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