Position Title:

Job Description:

Essential Duties and Responsibilities:

Provide Personalized and Effective Transitional Advising

• Provide holistic, proactive, and comprehensive transitional advising to majors in the assigned College or School.
• Collaborate with the Dean and faculty advisors of the assigned College or School for the purpose of understanding all majors/programs and supporting faculty advisors.
• Collaborate with the Dean and faculty advisors in the assigned College or School on matters related to student success and retention specific to each of the majors/programs.
• Communicate effectively with academic advisors and faculty (within and across the Schools/College) on matters related to student success and retention.
• Establish effective partnerships with university colleagues to support student success and retention initiatives.
• Provide proactive, individualized, and major/program-specific support to each student including review of their degree plan and the resources necessary to ensure engagement and success.

• Serve as a liaison between students and key campus resources, including the Registrar’s Office, Financial Aid, Learning Services, Library, Career Services, Student/Residence Life, and other university services.
• Monitor student progress by accessing and analyzing key academic data including attendance, mid-term grades, course registration, course withdraws, incompletes, credit recovery, and GPAs.
• Based on the analysis of key academic data, act on behalf of the student by providing student interventions/referrals as needed and communicating with academic advisors and appropriate faculty.
• Support students in their academic journey by helping them identify and overcome obstacles to success.
• Guide students in setting and achieving individual goals while fostering personal accountability.

Maintain Student Confidentiality

• Maintain accurate and confidential records, collect data, and prepare reports related to advising, planning, evaluation, and assessment.
• Ensure compliance with institutional policies, procedures, and regulations.

Participate in Student Intervention, Recruitment, and Orientations

• Participate in university events related to recruiting, alumni relations, and orientation, including Open Houses, Homecoming, and similar activities.
• Work occasionally in the evenings and weekends in support of student needs, opportunities, and/or events.

Participate in Professional Growth and Responsibilities

• Engage in professional development opportunities focused on student success and retention.
• Utilize data to identify critical trends and challenges related to student engagement in the assigned majors. Share trends and challenges with the Dean and Provost.
• Demonstrate strong interpersonal, cultural competency, and communication skills to engage effectively with students, parents, faculty, and staff.
• Exhibit excellent organizational, multitasking, and problem-solving abilities.
• Communicate effectively through both oral and written formats, including group presentations.
• Thrive in a fast-paced, collaborative work environment, managing fluctuating workloads and meeting deadlines.
• Provide outstanding customer service to students, families, and the campus community.
• Utilize Microsoft Office, Canvas, Jenzabar, early alert monitoring tools, and web-based communication platforms.
• Demonstrate a commitment to the mission of the university.

Job Requirements: Education, Experience and Skills:

Required Qualifications

• Master’s degree in education, counseling, student development, or a related  field required.
• Minimum of two years of experience in academic support, advising, retention, transition programs, or related areas in a higher education setting. 

Preferred Skills and Qualities

The ideal candidate will demonstrate:

• A proactive and student-centered approach to advising.
• Strong analytical and critical-thinking abilities.
• A passion for student success and engagement.
• The ability to build meaningful relationships with diverse student populations.

Application File Requirements

• When submitting your application, please include the following:
  • Resume or CV
  • Cover letter
  • Document with contact information for at least three work references

Salary/Benefits:

This is a full-time, exempt position with a budgeted annual salary range of $45,000 to $48,000 with a bachelor’s degree plus experience, or $50,000 to $55,000 with a master’s degree plus experience. Actual compensation will be commensurate with experience, education, and qualifications.

This full-time position includes a comprehensive benefits package, featuring annual, holiday, and sick leave. The University offers a generous suite of benefits, including tuition remission for both graduate and undergraduate courses at Mount St. Mary’s University, an employer-sponsored retirement contribution, and a robust paid time off program.

For a complete list of employee benefits, please visit: https://inside.msmary.edu/more/human-resources/index.html