Job Purpose  

​​The Principal Scientist for CX Product Insights is the technical authority and methodologist for consumer experience research across an assigned portfolio within Product Insights. You architect fit-for-purpose CX learning strategies across the end-to-end product lifecycle, from front-end exploration and ideation through launch readiness, ensuring methodological rigor, evidence quality, and decision-ready synthesis that accelerates innovation and renovation. You translate consumer needs into clear product and packaging experience requirements, influence cross-functional teams toward consumer-centric decisions, and balance speed vs. rigor based on decision risk. You elevate functional capability through coaching, playbooks/toolkits, and ways of working, and guide internal teams and suppliers to the right level of rigor for the decision at hand. You’ll partner closely with R&D (Product & Process Development, Packaging, Sensory), Marketing/Brand, Insights, Analytics, Culinary, and external suppliers to ensure consumer learning is converted into practical product, packaging, and technical decisions. 
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Essential Functions & Responsibilities  

• ​​Provide CX technical leadership for the assigned portfolio/platforms, defining key information needs tied to business and technical decisions at each development milestone. 

• ​Serve as subject matter expert (SME) for packaging design consumer research, providing specialized methodological expertise.  

• ​Architect end-to-end CX learning plans (qualitative + quantitative) from upstream exploration to downstream validation, with clear decision framing, success criteria, and evidence standards. 

• ​Serve as portfolio CX methodologist/SME—selecting, applying, and advising on appropriate methods across learning phases, aligning rigor to risk and timeline. 

• ​Translate consumer learning into clear experience requirements that guide product and packaging development, including managing design tradeoffs and aligning on what success looks like. 

• ​Lead high-stakes stakeholder readouts, synthesizing findings, tailoring storyline and technical depth for executive vs. technical audiences; ensure implications are clear, succinct, and actionable. 

• ​Serve as technical consultant to the CX team on study designs, analysis plans, and interpretation for high-stakes readouts and gate/milestone decisions 

• ​Evaluate, pilot, and standardize emerging CX methods and analytics (including vendor capabilities), documenting best practices, limitations, and evidence thresholds before scaling. 

• ​Coach and upskill scientists and partners through training, playbooks/toolkits, best practices, and consultative support, including shaping ways of working that embed CX rigor across the function. 

• ​Audit vendor strategy and performance for the portfolio—capability matching, scoping, quality expectations, data integrity checks, performance management, and deliverable acceptance criteria. 

• ​Lead multiple simultaneous workstreams with strong prioritization, operating discipline, documentation, and stakeholder communication in a fast-paced environment. 

• ​Provide continuity/backup coverage for the  CX leadership  team as needed. 

• ​Ensure compliance with data integrity, privacy, and internal research governance requirements.​ 

Expected Experience & Required Skills 

• ​​Bachelor’s degree minimum (Consumer Behavior/Psychology, Marketing Research, Engineering, Food Science, Human Factors, Industrial Design, or related STEM field), with an advanced degree preferred  

• ​Minimum of 6+ years (BS), 5+ years (MS) or 4+ years (PhD) in consumer/product research, consumer experience, or applied insights supporting product development and commercialization—CPG or food & beverage strongly preferred—with demonstrated progression as a technical authority across multiple brands/platforms and vendor ecosystems. 

• ​Recognized expertise across CX research methods (qualitative and quantitative), including end-to-end study design, instrument development, analysis planning, synthesis, and storytelling; ability to select methods based on decision risk and learning objectives. 

• ​Proven ability to influence product and packaging innovation/renovation decisions by translating consumer needs into clear experience requirements and decision criteria  

• ​Direct experience in consumer research methodology focused on packaging technical design  

• ​Strong technical oversight: expert scoping, critical review of study quality, and ability to QA vendor work (methods, analysis, and interpretation). 

• ​Clear, succinct communication across audiences, including leadership-level implications, tradeoffs, and uncertainty/limitations. 

• ​Demonstrated capability building: coaching, technical training, and establishing best practices/standards in a matrixed organization. 

• ​Strong cross-functional leadership and stakeholder management; sound escalation judgment and ability to correct misinterpretations of evidence. 

• ​Strong prioritization and independent execution across a complex portfolio with multiple concurrent projects. 

• ​Working proficiency with quantitative/statistical interpretation used in CX and product testing; comfort using and overseeing common research platforms and analysis tools (survey/testing platforms, analysis packages, dashboards/BI), consistent with internal standards. 

• ​Ability to travel up to 20% of the time.​ 

Work Environment & Schedule 

We believe the office is a critical driver of innovation, connection, and development, but also realize providing flexibility to our employees is critical. To create a more agile and modern workplace, this position will be able to work virtually for up to two days each week and will be expected to work in-person at the assigned work location at least three days per workweek.