About the role

You’ll lead a 24/7 team of Senior and Junior Specialists while staying hands-on in the work. As the first hire, you’ll help us build the team from the ground up, from hiring and onboarding to setting up the processes that keep it running smoothly.

Schedule

This is a weekday daytime role, with no overnight or weekend shifts. However, some outside regular work hour flexibility is expected in order to  especially while we’re building the evening and overnight team.

What you'll do

• Own the team’s success and run day-to-day operations across all three shifts, making sure the day, evening, and overnight teams have what they need to do their best work 
• Cover senior specialist duties on the day shift: review and label content, handle edge cases and escalations from Junior Specialists, and flag imminent-risk cases in line with client guidance
• Build and maintain the team's shift schedule, including PTO, sick coverage, and weekend on-call rotations, so minimum coverage is never missed
• Stand up the team: run final interviews for Junior Specialists, onboard and train new hires, and set up team processes
• Own quality assurance: run calibration sessions, review QA results with the Senior Specialists, and address performance issues
• Set up and maintain touchpoints with the evening and overnight teams, including outside normal hours when needed
• Serve as 10a Labs' and the client’s main point of contact 
• Support team wellbeing and support the Program Manager to build a healthy, sustainable work environment

What we're looking for

• At least 4 years in law enforcement or related work
• Training in at least one relevant area: crisis intervention, threat assessment, or violent crime
• Investigative experience with violent content, credible threats, or violent extremist material
• Experience supervising shifts or teams
• Experience building and managing schedules for shift work (multi-shift or 24/7 operations)
• Comfortable reviewing distressing material on a regular basis
• Strong judgment on ambiguous, high-stakes cases
• Clear, confident communication with the Program Manager, team members, and client stakeholders
• Flexible and comfortable with ambiguity while standing up a new team, including working outside normal hours when needed

Nice to have

• Experience launching a new team or operation
• Trust & Safety familiarity  

Content and wellness

This role involves regular exposure to graphic and distressing content, including threats of violence and violent extremism. We take wellbeing seriously and provide dedicated mental health support and wellness resources.

Requirements

• Must be a U.S. person (U.S. citizen, lawful permanent resident, or other protected individual) based in the United States
• Must be able to pass a background check
• Reliable internet and a quiet, private workspace suitable for reviewing sensitive content

Employment and compensation

• This is a full-time, 12-month role supporting a client engagement, with the possibility of extension.
• Work Environment: Fully remote, U.S.-based
• Salary: 150,000 - 170,000 depending on experience and location
• Time Off: Generous PTO 
• Retirement: 401(k) plan