Job Description

Hello Future Pre-Legal Team Leader (Retail)

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Is experienced in Pre-Legal Collections business processes and operational requirements
• Superior commitment to excellent customer service
• Facilitates and leads optimal communication structure/processes between internal and external stakeholders as a means of driving performance
• Has receivable and credit management experience particularly in an Early Collections environment
• Leads and partakes in change management efforts for his/her team and the whole department
• Lead a high-performance team of Collectors to take ownership and accountability of the Pre-Legal collections process, with specific focus on Special Arrangements and Debt Assistance to rehabilitate clients

You will be an ideal candidate if you:

• Hold a bachelor’s degree in Finance, Marketing, Law or another Business-related field
• Have over 3 years’ experience in Credit and Collections, with a strong understanding of debt recovery processes and relevant regulations within a banking environment
• Shows leadership qualities and emotional intelligence
• Proficient in Microsoft Office
• Excellent verbal and communication skills

   You will have access to:

• Opportunities to network and collaborate
• Challenging Working Environment
• Opportunities to innovate

   We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same
• Accountability – Willingness to accept responsibility or to account for your own actions

Are you interested to take the step? We look forward to engaging with you further.  Apply now!

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All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.

The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

Closing date: 28 September 2026

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.