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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Details

We are hiring for an AI GTM Specialist within the Salesforce Professional Services Global Data & AI Practice team.

Our team is passionate about delivering Salesforce's premier AI and data product offerings to ensure customers get the most value from the Salesforce Platform. We help customers accelerate their path to value by leveraging Salesforce’s cutting-edge AI technology and strategic roadmaps. The Agentforce GTM Specialist plays a crucial role in accelerating AI & Data solutions that deliver fast-time-to-value, while charting the path for our customers to become a full agentic organization on the Salesforce platform.

You will have the ability to position Data 360 & Agentforce solutions on varied business problems across different industries, while understanding business objectives, managing client expectations and communicating the value of our Services effectively. You’ll serve as a strategic advisor and Salesforce product expert to some of the company’s largest and most complex enterprise customers. You’ll be a passionate, strategic services GTM specialist with exceptional enterprise, commercial and cross-functional skills.

We are looking for strategic, analytical thinkers with business skills to join one of the fastest growing areas of our business.

Responsibilities:

• Develop and manage a territory plan aligned to industry areas which align with our business goals
• Forecast accurately, build a pipeline and progress opportunities
• Continuously explore opportunities with existing customers regarding ‘add on’ services
• Partner and build strong relationships with License Sales and Core Salesforce Professional Services counterparts to educate on the positioning and representation of our Services offerings
• Engage customers using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Use industry expertise and business insight to understand customer motivation, business drivers, strategic goals and desired business outcomes
• Work closely with our delivery teams to position, scope, schedule, and resource service engagements
• Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment
• Follow internal methodologies and standardized approaches and seek to continuously improve them based on experience
• Meet individual Services KSOs (Key Strategic Objectives), including individual utilization and individual Services bookings influenced
• Flexibility to travel across other North American locations

Requirements:

• Bachelors Degree or higher
• 8 years experience, encompassing the following:
• Working with Data & AI tools to solve real business problems
• Demonstrated experience with Agentforce (preferred)
• Strong background and understanding of Core Salesforce products, with a clear PoV on how data & AI enhance our Core Salesforce Solutions
• Credible experience in a GTM role (E.g. Account Partner, Client Partner, Engagement Manager)
• A credible background in a consultative role, with a strong understanding of consumption sales, technology and how software services fits into the overall sales process.
• Experience working with stakeholders to understand and achieve business goals using data
• Experience growing accounts with large and complex pursuits or projects ($M+)
• Demonstrated ability to lead client interactions and communications
• Highly collaborative, team player with strong interpersonal skills and the ability to thrive in a fast paced, unpredictable environment
• The following skills would also be a plus:
• Demonstrated experience with Data 360
• Exemplary communication skills and ability to work in a team
• Ability to problem solve creatively and learn quickly
• Strong understanding and command of the English language including written, analytical and verbal communication skills
• Willingness to help out wherever needed
• Quality Microsoft Office skills, including Word, Excel and PowerPoint
• Beginners mind

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.