Practice Group / Department:

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions.

Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Role

We are seeking a highly motivated Practice Support Executive to join Corporate Team 9 (CT9) on a 12-month fixed term contract. We welcome applications from candidates with previous support experience who are looking to further develop their skills within a busy and collaborative professional services environment.

This role will provide direct support to five Partners while working collaboratively within the wider CT9 PSE team to deliver high-quality support to approximately 40 fee earners. The successful candidate will build strong relationships across the team and act as a trusted point of contact for Partners, fee earners, clients, Business Development and wider Business Services functions.

This is a fast-paced and varied role requiring a confident individual who can manage competing priorities, anticipate needs and provide proactive solutions with minimal supervision or escalation. The successful candidate will be highly organised, solutions-focused, and comfortable operating in a busy professional services environment where priorities can change quickly.

The ideal candidate will take pride in delivering exceptional support, demonstrate excellent judgement, and have the confidence to work independently whilst remaining a collaborative and supportive team player.

Key Responsibilities

• Provide proactive day-to-day support to five Partners and the wider CT9 fee-earning team.
• Coordinate complex domestic and international travel arrangements across multiple jurisdictions, including visas, itineraries and last-minute changes.
• Manage busy diaries, scheduling meetings across multiple time zones and resolving diary conflicts.
• Process expenses, invoices and other administrative tasks accurately and efficiently.
• Manage matter openings end-to-end, including conflict checks, engagement letters and ongoing matter administration.
• Act as a professional client-facing point of contact, liaising confidently with clients, PAs and other external stakeholders.
• Prepare, amend and proofread legal and business documents, presentations and correspondence.
• Support complex billing processes, including reporting through Power BI, monitoring WIP, processing disbursements and responding to billing queries.
• Assist with matter management, reporting and data tracking to support fee earners and Partners.
• Coordinate internal and external client meetings, events and business development activities.
• Build strong relationships with Business Services teams, including Finance, Business Development, Compliance, Document Production and Practice Support Administration.
• Proactively identify issues, recommend solutions and drive tasks through to completion with minimal supervision.

Key Skills and Experience

Essential

• Previous experience in a Practice Support Executive, administrative support or similar client-focused role within a professional services or corporate environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines while maintaining exceptional attention to detail.
• Confident communicator, able to liaise directly with clients and senior stakeholders in a professional and assured manner.
• Highly proactive and solutions-focused, with the ability to independently assess issues, identify options and implement practical solutions.
• Excellent judgement and problem-solving skills, including the ability to review complex information, identify gaps and take appropriate action.
• Strong stakeholder management skills and the ability to build trusted working relationships across all levels of the business.
• Ability to remain calm, resilient and effective in a fast-paced and often changing environment.
• Familiarity with matter opening processes, conflict checks, engagement letter management and matter lifecycle management.
• Billing experience, including WIP management, reporting, disbursements and responding to billing enquiries.
• Strong team ethic and willingness to collaborate with colleagues across support functions.
• Ability to work independently, prioritise effectively and operate with minimal supervision.

Desirable

• Previous experience within a law firm or legal professional services environment.
• Experience supporting Corporate, transactional, or other fast-paced fee-earning teams.
• Experience managing complex diaries and international travel arrangements across multiple time zones.
• Working knowledge of Power BI or similar reporting tools.
• Understanding of client relationship management and business development processes.
• Experience coordinating internal and external client events, meetings, or business development activities. 
• An interest in continuous improvement and identifying more efficient ways of working.

#LI-JC1 #LI-Hybrid

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.