Primary City/State:

Chandler, Arizona

Department Name:

Admin-Clinic

Work Shift:

Day

Job Category:

Clinical Support

Banner Health believes leadership matters, and we look for people who share our vision of making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Bring your passion for practice supervision to a high-performing, team-driven clinic where collaboration, accountability, and patient-centered care are at the heart of everything we do. This is not just a management role, it is a leadership opportunity that directly impacts the patient experience, provider satisfaction, and the daily success of an entire clinic team.

Our Banner Health Center in Chandler is a high-volume, fast-paced environment where hundreds of patients count on us every single day. As the Front Office and Referrals Supervisor, you will serve as a cornerstone of operational continuity, guiding front office functions, ensuring referrals and authorizations are processed accurately and efficiently, and acting as a trusted point of escalation for staff, providers, and patients alike. This clinic thrives because of its people. Our engaged, close-knit team takes pride in knowing their roles, supporting one another, and working together to deliver an exceptional experience for every patient who walks through our doors. Staff here have a genuine sense of belonging, and our provider group is highly engaged and communicates openly with the entire team. You will step into an environment where your leadership voice matters, where staff are encouraged to share ideas at team meetings and actively contribute to how the clinic moves forward.

Our Extended Hours Clinic fosters an inclusive staffing model built on trust, transparency, and growth. Leaders here are deeply invested in developing their teams — offering consistent feedback, meaningful incentives, and a culture that makes coming to work both purposeful and rewarding. You will have the opportunity to learn each department within the health center, building a comprehensive understanding of clinic operations and employee engagement from the ground up.

At Banner Medical Group (BMG), we are building a world-class medical organization anchored by a physician-focused leadership structure and a commitment to transitioning from volume-based to value-based care. In this role, you will work closely alongside the Practice Manager to ensure the clinic operates at its highest potential — supporting staff, serving patients, and upholding the standards that define Banner Health.

Location: Banner Health Center — 1435 S. Alma School Rd, Chandler, AZ

Clinic Hours of Operation: Monday – Thursday: 7:00 AM – 7:00 PM | Friday: 7:00 AM – 5:00 PM | Saturday: 8:00 AM – 1:00 PM

Position Schedule: Monday – Friday, with occasional weekend coverage as needed

Key Responsibilities Include:

• Assisting the Practice Manager in the day-to-day supervision of front office and support staff
• Managing staff scheduling and timecard oversight
• Addressing and resolving patient complaints and service concerns
• Supporting billing, coding, and referral/authorization processes
• Navigating conflict management with professionalism and care
• Ensuring staffing levels and clinic operations meet policy, regulatory, and state requirements
• Overseeing supply ordering and inventory management
• Serving as a liaison between clinical staff, providers, and patients to ensure seamless communication and care coordination

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS
1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.

2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.

3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.

4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.

5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.

6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.

7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.

8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.

Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.

Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Bachelor's degree preferred.

Experience in a leadership or coordinator capacity preferred.

Additional related education and/or experience preferred.

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