À propos de ce poste Practice Assistant II chez Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Be the Welcoming Face of Patient CareAre you organized, friendly, and ready to make a difference every day? Join our practice team and help patients feel welcome from their first phone call to check-out. Working under general supervision, you'll keep our office running smoothly by handling scheduling, check-in, check-out, and other key administrative tasks.
What You'll Do
• Greet and assist patients, and support check-in and check-out
• Answer phones, help callers with routine questions, and schedule appointments
• Manage appointment records and print daily schedules
• Handle messages about prior authorizations, prescription refills, test results, and provider questions
• Process billing forms, scan documents into Epic, and accept co-payments as needed
• Request medical records and lab results, and keep patient files organized
• Open and distribute mail and faxes, and type forms, records, schedules, and memos
• Serve as an Epic Super User for scheduling, registration, and billing, and help train teammates
Why You'll Love It
• Meaningful impact: Shape the patient experience every day
• Epic training provided: Build valuable, in-demand skills on the job
• Room to grow: Take on advanced work, such as surgical scheduling and schedule management, as your skills develop
• Team support: Work closely with providers and colleagues in a fast-paced clinical setting
Actual job duties may vary by department.
Qualifications
What you Bring
- Bilingual in English and Spanish (required)
- High school diploma or GED
- At least 1 year of applicable work experience
- Additional office systems training or post-high school education (preferred)
- Intermediate typing/data entry and strong computer skills
- Intermediate knowledge of medical terminology, insurance types, referrals, and registration/fiscal information
- A professional, courteous, and clear communication style – verbal and written
- Strong organization and multitasking skills, with knowledge of practice operations and compliance requirements
Why You'll Love It Here
- Put your language skills to work helping patients navigate their care
- Be a valued member of a collaborative, patient-focused team
- Build your healthcare experience and grow your career with us
Ready to make a difference? Apply today!
Additional Job Details (if applicable)
At a Glance
- Pay: Starting at $20.00/hour, with increases based on years of experience
- Schedule: Monday–Friday, 9:00am–5:30pm, onsite
- Benefits: Medical, dental, vision, 403(b) with match, discounted MBTA pass, and tuition reimbursement
- Location: 301 South Huntington Street, Jamica Plain (Mount Pleasant Home)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.