Organization:

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
 

Job Title: Platform Engineer

Location: Bangalore-Manyata Tech Park

Business & Team: Retail Tech – Core Banking

We are seeking experienced SAP Banking Services / TRBK systems engineers to join our squad to support and optimize SAP solutions that underpin critical banking operations. This role is responsible for ensuring the stability, performance, and continuous improvement of SAP Core Banking system. With close to 40% of Australia’s payments processed in this system, your impact here has significant impact and importance.

Impact & Contribution:

Apply advanced technical knowledge to deliver key strategic solutions which addresses business problems.

You will contribute to building a brighter future for our customers by ensuring that our team builds the best solutions possible using modern development practices that ensure both functional and non-functional needs are met.

If you have a history of building a culture of empowerment and know what it takes to be a force multiplier within a large organization, then you’re the kind of person we are looking for.
 

Roles & Responsibilities:

• Provide day-to-day L2 operational and platform stability for SAP functionality across production and non-production environments.
• Monitor daily system functionality and performance, identify issues proactively, and coordinate timely incident detection and resolution.
• Perform and manage service restoration within SLA where service is broken for incidents of all categories.
• Partner with stakeholders to articulate and execute service restoration where it is broken, ensuring the best possible outcome that least impact customers and consumers negatively.
• Coordinate with infrastructure, security, and platform teams to maintain system availability, resilience, and performance.
• Support continuous improvement initiatives that increase and automate functional observability.
• Leverage and propose use of tools that bridge the gap between product teams and operational capabilities, enabling higher levels of self-service and manual touchpoints.
• Utilise AI capabilities to automate and supplement incident analysis and resolution.
• Maintain system documentation, operational procedures, knowledge articles, and support runbooks.
• Support change management activities including the running of manual activities and ensuring minimum standards are met.

Technology Skills:

• Minimum of 4-8 years of experience (configuration, development or incident management) with SAP Finance products with a high favourability for SAP Banking Services and TRBK.
• Knowledge of SAP Banking Modules – Business Partner, Deposits Management, Master Contract Management, Loans Management and Payments.
• Strong understanding of incident and change management process in a large organisation or highly regulated industries such as banking, financial services, insurance or government.
• Knowledge of ITIL Service Management processes.
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis
• Highly skilled stakeholder management and communication skills.
• Ability to debug or low touch code in ABAP will be seen as highly desirable
• Any prior experience with AI tools to automate daily tasks will be seen as highly desirable.

Education Qualifications:

Bachelor’s degree or master’s degree in engineering in Computer Science/Information Technology.