Plant Quality Manager

We are seeking an experienced Quality Manager with 10+ years of progressive manufacturing quality leadership experience to lead all aspects of quality performance across manufacturing operations, supplier quality, customer quality, new product introduction, and quality management systems.

The successful candidate will be responsible for developing and executing the organization's quality strategy while ensuring compliance with customer, regulatory, and business requirements. This role serves as the senior quality leader responsible for multiple factories, direct resources and execute strategy in Quality Engineering, Supplier Quality, Quality Systems, Auditing, Quality Analytics, and Inspection functions while driving operational excellence, customer satisfaction, and continuous improvement throughout the organization.

The ideal candidate possesses strong expertise in manufacturing quality, supplier quality, customer quality, APQP, quality systems, auditing, compliance, and strategic leadership. The Quality Manager will partner with Operations, Engineering, Supply Chain, Program Management, and Executive Leadership to improve performance, reduce risk, and ensure quality remains a competitive advantage.

Key Responsibilities:

Quality Leadership & Strategy

• Develop and execute the organization's quality strategy, objectives, and performance goals.
• Lead Quality Engineering, Supplier Quality, Quality Systems, Auditing, Quality Analytics, and Inspection functions.
• Establish quality governance, performance reviews, and improvement roadmaps.
• Build organizational capability through coaching, mentoring, and succession planning.
• Lead quality transformation initiatives and foster a culture of accountability, compliance, and continuous improvement.
• Manufacturing, Supplier & Customer Quality
• Drive improvements in DPU, FPY, NCRs, COPQ, warranty, field quality, and customer satisfaction.
• Oversee deployment and effectiveness of PFMEAs, Control Plans, process controls, inspection strategies, and corrective actions.
• Lead supplier quality activities including qualification, APQP, PPAP, audits, supplier development, and supplier corrective actions.
• Serve as the senior escalation point for customer quality concerns, containment activities, root cause investigations, and corrective actions.
• Partner with Operations, Engineering, and Supply Chain to improve quality, reliability, and process capability.

New Product Introduction & APQP

• Oversee quality planning activities for new product development and launch programs by working with NPI Quality Team.
• Ensure execution of APQP, PFMEA, Control Plans, MSA, process validation, and PPAP requirements.
• Participate in design reviews, risk assessments, manufacturing readiness reviews, and launch reviews.
• Ensure quality requirements are incorporated throughout the product development lifecycle.

Quality Systems & Compliance

• Serve as the executive owner of the Quality Management System (QMS).
• Ensure compliance with ISO 9001, customer requirements, internal policies, and applicable standards.
• Oversee Management Review, CAPA, document control, audit management, training compliance, and risk management processes.
• Support customer audits, certification audits, and external assessments.
• Monitor QMS effectiveness and drive continual improvement initiatives.

Performance Management & Organizational Support

• Lead and manage a team of quality professionals for the campus comprising of multiple factories in the region.
• Establish and review enterprise quality metrics, dashboards, scorecards, and reporting systems.
• Monitor trends related to quality performance, supplier performance, customer complaints, audit findings, and corrective action effectiveness.
• Present quality performance, business risks, and improvement initiatives to executive leadership.
• Participate and deliver quality metrics, action plans, and project updates in critical operational and customer-facing reviews.
• Mentor and guide quality teams on quality tools, methodologies, leadership, and business performance improvement.

Technical Competencies

Strong working knowledge of:

Quality Management Systems (QMS), ISO 9001, APQP, PPAP, PFMEA, Control Plans, Measurement System Analysis (MSA), Statistical Process Control (SPC), Supplier Quality Management, Customer Quality Management, Corrective and Preventive Action (CAPA), Quality Auditing, Reliability Engineering, Risk Management, Root Cause Analysis, Cost of Poor Quality (COPQ), and Continuous Improvement methodologies.

Demonstrated proficiency in:

Strategic quality leadership, manufacturing quality improvement, customer quality management, supplier quality development, organizational change management, structured problem solving, quality planning, risk mitigation, compliance management, and executive communication.

Preferred experience in:

Power BI, Excel, PowerPoint, SharePoint, ERP systems, eQMS platforms, Minitab, statistical analysis tools, and business intelligence applications.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Industrial Technology, Business, Quality Management, or related discipline OR relevant experience.
• Demonstrated ability to lead cross-functional quality organizations and influence business decisions.
• Strong leadership, communication, organizational, and project management skills.
• Ability to effectively operate in a fast-paced manufacturing environment.

Experience

• Minimum 10 years of experience in manufacturing quality, supplier quality, customer quality, quality systems, or quality engineering functions.
• Minimum 5 years of quality leadership experience.
• Experience leading manufacturing quality, supplier quality, customer quality, and quality systems initiatives.
• Proven record of improving quality performance, reducing defects, and driving sustained corrective actions.
• Experience supporting APQP, PPAP, NPI, customer audits, certification audits, and quality system compliance.
• Experience presenting business performance and strategic initiatives to executive leadership.

Preferred

• ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) or
• ASQ Certified Quality Engineer (CQE) or
• ASQ Certified Supplier Quality Professional (CSQP) or
• ASQ Certified Quality Auditor (CQA)
• Lean Six Sigma Black Belt or equivalent certification.
• ISO 9001 Lead Auditor certification.
• Experience leading multi-site manufacturing quality organizations.
• Experience supporting assembly, fabrication, industrial manufacturing, and customer-facing quality environments.

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.