The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement. 

This position has an end date of September 30, 2027.

Job Overview:  

The Case Management Specialist provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency in ORR’s Program for Initial Resettlement, or PIR. The Case Management Specialist works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. 

Major Responsibilities:

Responsibilities include, but are not limited to:  

• Coordinate timely pre- and post-arrival services to ensure each client has essentials such as airport pick up upon arrival, initial and permanent housing, food, medical care, and access to transportation, and is oriented to their new environment. 

• Help clients find and apply for permanent housing and support them through the move-in process.
• Conduct intake services with clients to assess needs. Develop individualized self-sufficiency plans and SMART goals in partnership with each client.  

• Provide services that are relevant to the client’s goals, including the distribution of direct financial assistance, applications for public benefits, referrals to medical and mental health services, and housing. Ensure active clients receive at least one meaningful interaction every 30 days, up to 90 days of service.  

• Assess and monitor client progress to support their attainment of established goals, address challenges, and ensure that available resources are utilized. 

• Detail each client interaction in accordance with program requirements. Input client information into IRC’s case documentation database, ETO, and assist with tracking and reporting as needed. 

• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. 

• Use personal, insured vehicle to travel and transport clients and materials as needed throughout the service delivery area. 

• May train and lead the activities of volunteers and interns. 

• Other duties as assigned. 

Key Working Relationships:

Position Reports to: Case Management Supervisor

Indirect Reporting: Resettlement Manager and Deputy Director of Programs

Other Internal and/or external contacts:

Internal: Immigration team, Housing Stabilization Services team, Intensive Case Management team, Economic Empowerment team, Development team, Finance, Operations and other IRC teams as needed.

External: All community service providers, landlords, partners and organizations.

Job Requirements:

• Bachelor’s degree in social work or related field of study preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• 1-3 years of experience working in an administrative role.
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• English proficiency, both spoken and written, and professional proficiency in relevant languages preferred (i.e., Dari, Pashto, Swahili, Arabic, Ukrainian, Russian, Tigrinya, Spanish).
• Proficient in Microsoft Office applications (Teams, Word, Excel, Outlook, PowerPoint); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle (mileage reimbursement available).
• Committed to continual learning and growth and anti-racism and values diversity, equality, and inclusion.

Working Environment:  

• Standard, professional office environment; hybrid remote, office, and field work
• May require occasional weekend and /or evening work to attend outreach events
• This is a limited-term position ending on 9/30/2027, with the possibility of extension.

Compensation: ($28-$29.5/hourly). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.