Department: Pharmacy

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Pharmacy Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Delivers pharmacy customer's prescriptions to specified location
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.
• Facilitates the maintenance and upkeep to delivery vehicles.

Knowledge, Skills, Abilities and Worker Characteristics

• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Education and Experience

No specific education required

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
• Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination

Working Conditions

This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace/pressure to deliver product in a timely manner.

Equipment Used to Perform Job

Delivery vehicle, telephone

Special Requirements

Employees must possess a valid driver’s license, with no DOT restrictions, and be 18 years or older to drive a company vehicle

Financial Responsibility

None

Contacts

Has daily contact with pharmacy operations support staff and customers.  Has occasional contact with general public, and suppliers/vendors, community or trade/professional organizations and federal/state governmental or regulatory agencies.

Confidentiality

Maintains the confidentiality of the customer’s private medical information according to the HIPAA act.