Job Description

Mission:

Reporting to the Operations Manager, the Clinical Support Clerk is responsible for a variety of clerical/administrative functions supporting the Nursing Department and the home.
Key Responsibilities:
• To respond to incoming telephone lines and take and relay messages as required;
• To greet visitors and directs them as appropriate;
• To assist with resident information on lab requisitions;
• To maintain or assist in maintenance of resident records /files;
• To perform filing assignments for the DOC;
• To assist with labeling of resident's belongings;
• To prepare and post the nursing schedule under the direction of DOC;
• To update and maintain the schedule daily, including calling staff;
• To input changes to the staff schedules daily and present to DOC for approval;
• To carry out various clerical duties and prepare reports or other duties as required;
• To book ambulances and other transportation at the request of Registered staff;
• To ensure resident satisfaction and continuous quality improvement initiatives are
promoted;
• To be knowledgeable of the Resident Bill of Rights/Governing Principles and endeavor to
promote it;
• To work in a position of trust with vulnerable adults (residents);
• To uphold and promote the organization's values and philosophy relating particularly to
ethics, morality, and integrity as set out in Extendicare's Code of Conduct;
• To complete all other tasks as assigned.

Qualifications:

• Basic clerical/administrative skills
• Pleasant telephone manner with strong customer service skills
• Excellent organizational and communication skills
• Ability to deal with tight timelines
• Experience with Microsoft office suite of applications
• Must provide a complete and current (within six months) Vulnerable Sector Check
(including a Criminal Background Check) or be willing to obtain one

Time Type

Compensation Details

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.