Job Family Group:

Operations Group

Job Description:

Job Summary:

We are seeking a highly analytical and delivery‑focused Performance and Optimisation Lead to join our Asset Management team. This role is accountable for driving the commercial and operational performance of our EV charging network by turning data, insight, and performance trends into measurable improvement outcomes.

Reporting to the Asset Manager, you will play a pivotal role in owning performance visibility, identifying under‑performance and value leakage, and leading optimisation initiatives that improve availability, reliability, and margin across the portfolio. The role is central to ensuring performance is actively managed against agreed KPIs, SLAs, and commercial priorities, not just reported.

Acting under delegated authority from the Asset Manager, the role also holds day-to-day accountability for the performance of our outsourced O&M contract, ensuring SLAs are met and quality is verified in the field.

Job Responsibilities

• Act as the delegated day-to-day lead for the O&M contract under a formal CAM delegation. Serve as the primary contact for contractor operational and service management teams, maintaining a structured operating rhythm and supporting delivery against agreed service levels (SLAs), benchmarks, and controllable factors.
• Partner closely with the Tech & Digital Lead manage OEMs and OEM performance — holding hardware and software manufacturers to account ·for reliability, defect resolution, and warranty obligations, and feeding OEM performance data into wider asset and contract decisions.
• Collaborate with the Network Commercial team to define and continuously improve internal service levels for network maintenance. Translate network priorities into maintenance strategies that focus resources where they deliver the greatest customer and commercial value.
• Design and implement performance management frameworks aligned with global asset strategy and regional priorities, promoting safe operations, operational excellence, and commercial outcomes. Define meaningful benchmarks, targets, and performance thresholds covering reliability, uptime, safety, utilisation, and financial performance.
• Establish effective performance monitoring and governance practices across internal teams and external partners. Facilitate regular portfolio reviews across the asset portfolio, support constructive discussions with partners, and monitor progress against improvement plans.
• Identify and address barriers to performance across the charging network, whether technical (e.g. asset failures, downtime), operational (e.g. maintenance delays), or commercial (e.g. low utilisation or site profitability vs cost-to-serve variance). Prioritise opportunities based on business impact, customer experience, and risk.
• Promote data-informed decision-making and continuous improvement. Build a high-performance environment across internal teams and service providers by introducing practical tools, standards, and routines that enhance execution and results.
• Use historical and current performance data to forecast future outcomes, evaluate asset strategies, and support decision-making across cost, safety, reliability, availability, and performance considerations.

Job Qualifications:

Essential

• Experience in an operations and maintenance, including maintenance planning
• Proven ability to design, implement, and lead performance management frameworks—including setting KPIs, establishing governance, and driving accountability across teams and 3rd parties.
• Strong capability to interpret complex data sets, extract meaningful insights, and apply them to real-world operational and commercial challenges.
• Able to clearly communicate insights, risks, and priorities to a range of stakeholders—from frontline teams to senior leadership—driving alignment and action.
• Skilled at working across technical, operational, commercial, and compliance teams to solve problems, break down silos, and ensure shared ownership of outcomes.
• Comfortable navigating complexity, ambiguity, and shifting priorities—particularly in a fast-evolving sector like EV charging.

Desirable

• Demonstrable experience managing outsourced service providers / O&M contracts day-to-day — including SLA enforcement, escalation handling, and field-based compliance or quality assurance (e.g. SV&O, audits, site inspections).
• Experience balancing long-term asset strategy with the ability to identify and deliver tactical improvements that enhance safety, reliability, and financial performance.
• Ability to engage credibly with engineers, data analysts, and field operators. Comfortable using platforms such as Power BI, SQL, Excel, or asset monitoring systems to understand performance drivers.

Why join us?

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement:

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Asset Availability Strategy, Asset health monitoring, Asset Life Cycle Management, Cost-conscious decision-making, Defect Elimination, Digital Analytics, Equipment criticality assessment, Equipment general, Equipment strategies, Facilitation, history and coding, Influencing, Maintenance, Maintenance fundamentals (Inactive), Management of Change, Plant Economics, Problem Solving, Process Safety Management, Production loss accounting or deferrals, Reliability analytics, Reliability Fundamentals, Reliability in Design, Reliability leadership and governance {+ 6 more}

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.