Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role:

The People Solutions Specialist delivers integrated Tier 1 HR First Contact and Tier 2 Employee Lifecycle services within People Solutions Operations. The role provides accurate, timely and customer-focused support to employees, managers and HR stakeholders, managing queries and employee lifecycle transactions through Workday and ServiceNow. The position is part of a hub-based cluster team and reports to the relevant People Solutions Operations Team Lead.

Responsibilities:

• Act as the first point of contact for employee, manager and HR queries related to HR policies, processes and systems, resolving standard enquiries using approved knowledge and escalating complex or sensitive matters as appropriate.
• Manage employee lifecycle transactions, including onboarding, employee data changes, movements, transfers, promotions, secondments, offboarding and other hire-to-retire activities within the defined market and process scope.
• Support absence management, standard statements and letters, employee documentation requests, right-to-work activities, pre-payroll controls and responses to risk-management or audit requests, where applicable.
• Manage cases in ServiceNow and process transactions in Workday, maintaining complete and accurate records, clear case notes, appropriate supporting documentation and timely stakeholder communication.
• Apply global processes in line with local legal, regulatory, language and compliance requirements, escalating exceptions and risks to the Team Lead or relevant specialist teams when required.
• Coordinate with HRBPs, HR Partners, Payroll, Reward, Talent Acquisition, HR Technology and process owners to ensure effective resolution of cases requiring cross-functional support.
• Use approved knowledge articles, work instructions and templates, while identifying outdated content, recurring issues and opportunities to enhance self-service, standardisation and service quality.
• Contribute to team collaboration, knowledge sharing, backup coverage and continuous improvement initiatives while meeting agreed service, quality and productivity expectations.

Requirements:

• Experience in HR operations, People Services, shared services, or employee administration, including exposure to employee lifecycle processes and query or case management.
• Knowledge of HR policies, employee data handling, documentation, service delivery and compliance.
• Experience with Workday, ServiceNow or comparable HR and case-management systems is an advantage.
• Employee-focused approach, attention to detail and problem-solving capabilities, including the ability to resolve standard matters and escalate complex, sensitive or non-standard cases when appropriate.
• Communication, planning and collaboration skills, with the ability to manage competing priorities, work across teams and support employees and managers in a consistent and professional manner.
• Proficiency in Kazakh and/or Russian is required.

Why Haleon?

• Comprehensive Health Insurance.
• Life Insurance.
• Meal Allowance.
• Corporate car to make your commute comfortable.
• Additional Vacation Days & Additional Vacation Pay.
• Additional Maternity and Paternity Leave.
• Fitness Compensation.
• Referral Program.
• Employee Assistance Programme (EAP).
• Travel and Expenses.

 Job Posting End Date

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.