Serve as a strategic advisor and thought partner to cafe leadership, providing guidance and support on day-to-day people matters, reviews, performance management, and other people-related matters.

Partner with business leaders on workforce planning and talent strategy, identify and mitigate retention risks, strengthen leadership capability and high-performing teams, and proactively support succession planning.

Conduct regular cafe visits to assess the team dynamics, leadership effectiveness, and overall organizational health, leveraging observations and data to identify trends and recommend proactive people strategies to strengthen team member engagement and increase workforce effectiveness.

Synthesize field insights, workforce analytics, and stakeholder feedback to influence the strategic direction of People initiatives, operational priorities, and team member development investments. 

Maintain cross-functional partnerships across the People function to ensure company-wide programs are strategically designed, effectively deployed, and continuously improved based on business need, impact, and team member feedback.

Lead cross-functional project teams to deliver strategic People initiatives on time and to specification, ensuring alignment with broader organizational goals and measurable business impact. 

Maintain expertise in all regulatory requirements and HR best practices across the assigned geographies, proactively advising leadership on compliance risks and emerging trends. 

Partner with People Relations to ensure consistent, positive team member experience across the cafes while honoring all regulatory obligations.

A strategic thinker who combines business acumen, data-driven insights, and sound judgment to make high-impact people decisions. 

An influential people leader who builds trust at all levels and serves as a credible advisor on complex people and organizational matters. 

Someone who champions talent development and high performance, balancing advocacy for team member growth with the ability to address performance gaps and drive accountability. 

A collaborative business partner who builds trust-based relationships with all levels of Blue Bottlers and can influence at all levels of the company.

A clear, compelling communicator who can translate complex people strategies into actionable plans and present confidently to all levels of leadership. 

Highly organized and results-oriented, with the ability to manage competing priorities in an evolving environment.

6+ years of progressive HR experience, including at least 4 years as a People Partner (HRBP) supporting multi-unit food & beverage, retail hospitality, or similar operationally complex environments. 

Bachelor’s degree required. Master’s degree, SPHR/SHRM-SCP certification, or equivalent experience preferred. 

Expertise in federal, state, and local employment law, labor & employee relations, and regulatory compliance, with specific experience in NYC Fair Work Week and Earned Safe and Sick Time regulations. 

Demonstrated expertise across the full spectrum of HR disciplines-including new location openings, talent management, compensation and benefits strategy, and workforce planning-with the ability to apply strategic judgment to complex, market-specific situations. 

Superb judgement and integrity with the ability to make sound, timely decisions that balance risk, business impact, and employee experience. 

Comprehensive health, dental, and vision coverage for eligible employees starting on your first day

Best-in-class coffee training and continuing education

Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)

401(k) plan

Paid time off & paid volunteer hours

50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise

Flexible spending account & commuter benefits

Employee Assistance Program

Additional benefits information