The Patient Scheduler reports to the Office Manager and is responsible for a variety of clerical, scheduling, patient communication, and recordkeeping duties. The role requires strong attention to detail, customer service skills, and the ability to communicate effectively with patients, physicians, and hospital staff.

Key Responsibilities

• Answer and route telephone/intercom calls, take messages, and initiate calls as needed.
• Enter, update, and maintain patient information in the electronic system and follow downtime procedures when necessary.
• Schedule office visits and testing appointments using Invision/Ecw.
• Obtain and review physician orders for accuracy and completeness and follow up on missing information.
• Maintain patient paperwork and obtain required history and physical information when appropriate.
• Screen patients, answer routine questions, and provide instructions regarding testing preparation and registration procedures.
• Communicate with physician offices regarding patient cancellations and no-shows.
• Provide orders to testing clerical support staff and prepare reports for management.
• Assist with staff training and participate in monthly staff meetings.

Minimum Qualifications

• High school diploma plus one year of formal training, or equivalent.
• Two years of clerical experience, preferably in a healthcare environment.
• Typing and data-entry skills required.
• Knowledge of medical terminology required.
• Strong attention to detail and interpersonal communication skills.
• Ability to work effectively with patients, visitors, physicians, and hospital staff at all levels.
• Ability to provide age-appropriate and culturally sensitive patient support.

Work Environment

• Standard office environment.
• Requires standing, bending, and sitting.
• Must have sufficient visual acuity and manual dexterity to operate a computer and standard office equipment.
• No supervisory responsibilities.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: