Summary

Manages and creates patient accounts for services rendered, including the creation of medical records. Responsible for

engaging in one or more of the revenue cycle roles while working collaboratively with the patient, patient’s family, and the

care team. Verifies patient demographic information and supports financial compliance with insurance eligibility responses and collects or counsels on payment options.

Education

High school or equivalent (GED) preferred.

Certification, Registration & Licensure

None required.

Experience

Minimum of 1 year experience in a customer service setting, and proficient in navigating within computerized systems.

Critical thinking skills while performing multiple functions and prioritizing duties. Knowledge of medical terminology is

desired.

Responsibilities

• Registration and patient check in process.

• Greets and assists arriving patients.

• Processes all incoming calls and responds to departmental inquiries.

• Reconciles schedules with orders and precertifications.

• Performs other duties as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Environment Requirements:

The physical demands and characteristics of the work environment described here are representative of those that will be

encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or

push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up

to 20 pounds.

4/26/2017 Halogen Software

https://global.hgncloud.com/concordhospital/eAppraisal/appraisals/form/formIFrame.jsp?preview=true 2/10

(20%)

While performing the duties of this job, the employee is regularly required to hear, sit, and speak. The employee is frequently

required to bend, do fine motor, and reach. The employee is occasionally required to kneel, squat, stand, and walk.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral

vision.

The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids,

and radiation.

The noise level in the work environment is usually quiet.

NOTE: THE FOLLOWING PHYSICAL DEMANDS AND WORK ENVIRONMENT APPLY SPECIFICALLY TO ED

REGISTRATION STAFF

Classification is MODERATE. The employee will frequently carry, pull/push 20lbs. They are required to constantly stand or

walk. Employee will frequently be exposed to airborne contaminant, airborne pathogens, blood borne pathogens, bodily

fluids. The noise level is usually loud.