Patient Care Coordinator – Carlisle, Pennsylvania

Job Type: Full Time Schedule (Monday-Friday, 8:30AM - 5:00PM)

Pay: $42,500 - $45,000

About Us

We are a multi-clinic, patient-centered, hearing healthcare provider committed to improving the quality of life for our patients. Our mission is rooted in Hearing Care for Life, where we prioritize building long-term relationships with our patients and supporting them on their journey to better hearing. Our team is guided by these core values:

Treat Every Patient Like Family: We go above and beyond to provide compassionate care and personalized solutions.

Educating Our Patients: We empower patients with the knowledge they need to make informed decisions about their hearing health.

Better Hearing Is The Agenda: Every interaction is focused on improving our patients' quality of life through better hearing.

See The Opportunity In Every Interaction: We recognize that every conversation is an opportunity to make a difference.

If these values resonate with you and you're passionate about helping people reconnect through better hearing, we invite you to join our growing team! In 2024 we helped connect and reconnect nearly 5,000 lives in our communities. Come join us to help us achieve our goal to connect 15,000 lives!

Job Summary

The Patient Care Coordinator team member will perform routine daily office duties while interacting with our patients. You will be the face and voice of our hearing aid clinics. It is a rewarding position where every day you get to help people improve the quality of their lives and the lives of their loved ones.

Key Responsibilities:

• Greet patients as they enter our clinic
• Answer telephones, take messages, transfer calls, and confirm appointments
• Collect detailed demographic information
• Schedule appointments for patients
• Establish and maintain physical patient files for the clinic following all HIPAA rules and regulations
• Enter data and maintain electronic patient files in the CRM system
• Initiate outgoing "warm" marketing calls to patients who have not been seen in the clinic for a while
• Use computer software to create spreadsheets, manage databases, and prepare reports, documents, & presentations
• Process, file, and track insurance benefits claims for our patients including worker's comp claims
• Work with Hearing Care Practitioner (HCP) to maintain orderliness & cleanliness of the clinic
• Work with patients to secure billing information and process payments
• Perform duties using specific knowledge of medical terminology and clinic procedures

Our Benefits:

• Monthly bonus program eligibility
• Paid time off after 90 days
• Paid major holidays
• QSEHRA medical reimbursement program
• Paid training and professional development support

Qualifications:

• High school diploma or GED equivalent required
• Ability to type is required
• 2+ years of data entry/administrative experience in a healthcare office setting is preferred
• 2+ years of customer service experience is preferred
• Knowledge of administrative processes and systems such as Google Drive, Google Docs, Google Sheets, and how to manage those types of files
• Detail oriented, excellent organizational skills, and discretion with confidential patient record information
• Ability to effectively multitask with confidence
• Must enjoy interacting with our Senior populations of patients
• Engaging, outgoing personality
• Must be comfortable making limited outgoing marketing calls
• Ability to pass a criminal background check is required
• Ability to communicate effectively both verbally & in writing in English
• Bilingual in Spanish is a plus!
• Medical coding and billing experience is a plus!

Why Join Us?

Make a Lasting Impact: Help individuals improve their quality of life by restoring their ability to hear.

A Team That Feels Like Family: Work in a supportive, patient-focused environment where everyone is valued.

Empower Through Education: Be part of a team that believes informed patients make the best decisions.

Driven by Purpose: Join us in ensuring that Better Hearing Is The Agenda for every patient we serve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant. 

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