Day (United States of America)

Patient Account Representative I - Financial Counseling

Work with Patients and Guarantors on accounts to resolve any questions or concerns towards satisfying account balances with patient liability. Assess all options to patient’s account including payments, contracted payment plans, and financial assistance. Use worklists and reports to identify account resolution which will include contacting patients regarding outstanding account balances. Determine any charity or financial assistance needs, all documentation and coordination with patients will be worked until determination of approval. Document all patient activity and communication in host systems.

- Minimum high school graduate or equivalent required. Associates or Bachelor’s degree from accredited institution is preferred.
- Minimum of two years experience in healthcare billing and/or business office setting, preferably in hospital billing.
- Must be able to communicate with patients effectively while maintaining customer service expectations.
- Preferred experience in Meditech and/or Athena EMR systems.
- General PC knowledge in business setting is required.
- Must have good oral and written communication skills.

FINANCIAL COUNSELING  
- Review patient account for accuracy of insurance coverage information.
- Estimate charges using system and grant estimates upon request.
- Collect payment on patient balances processing them electronically.
- Evaluate patient assistance and charity programs to grant uninsured patients.
- Document all patient contact and activity with efficiency and accuracy in billing systems.
- Update billing systems with all demographic and/or insurance revisions timely.
- Collect and record all patient required documents for review of assistance.
- Knowledgeable of HIPAA regulations to ensure the confidentially and security of protected health information (PHI) when it is received, handled or shared.
- Demonstrate a positive and friendly demeanor even in stressful situations to ensure a positive experience for all customers.  
- Communicates in a respectful, positive way with fellow colleagues. 
- Comply with HIPAA regulations to ensure the confidentially and security of protected health information (PHI) when it is received, handled or shared.
- Demonstrate compliance with the Statement of Organizational Ethics and all policies related to the organization's Corporate Compliance Program as evidenced by attendance at applicable educational programs;
- consistently carrying out job responsibilities ethically and professionally;
- exhibiting ethical and professional workplace behavior and decision-making;
- reporting any infractions using the appropriate chain of command and without fear of retribution.
- Perform additional duties as assigned by management.  
- Contributes to effective working relationships by demonstrating a positive and helpful attitude with co-workers.