Mercy Health

St. Vincent Medical Center is a faith based Catholic Healthcare Ministry committed to serving the poor and underserved of our community since 1853. Mercy Health St. Vincent Medical Center is a Regional Tertiary care facility serving a 150 mile radius of Northwest Ohio and Southeast Michigan. St. Vincent has been a well-established leader in quality healthcare as demonstrated by being verified as a Level I Adult and Level II Pediatric Trauma Center by the American College of Surgeons Committee on Trauma, designated as a STEMI Center, as well as Comprehensive Stroke Center verified by the Joint Commission. Mercy Health St. Vincent Medical Center has also partnered with Nationwide Children’s Hospital of Columbus to create Nationwide Children’s Hospital of Toledo on the campus of Mercy Health St. Vincent Medical Center. 

The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.   

Essential Functions: 

• Provides excellent customer service and communications skills with patients, medical staff, and the general public 

• Must possess the ability to troubleshoot and resolve problems promptly  

• Performs registration and basic insurance verification, ensuring accurate patient identity for billing  

• Maintains the confidentiality of all patients’ records and accounts 

• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately 

• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner  

• Other duties as assigned 

Education: 

• High School Degree or GED 

• Associate Degree preferred but not required 

Experience: 

• Prior experience in patient registration/healthcare preferred but not required 

• Knowledge of medical terminology is preferred but not required 

Skills & Abilities: 

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills 

• Engage with staff and patients in a professional manner 

• Basic math skills 

Hours: 

• Shift:  

• Hours:  

• Hours per pay period:  

• Weekend, holiday and on-call rotation required per department policy 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.