When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Essential Responsibilities:

• Serves as a resource for assigned areas of expertise and provides technical support to staff. Assists in researching new tests, performs instrument evaluations, writes standard operating procedures, and maintains supplies for their areas of expertise. Resolves technical problems and troubleshoots when test systems are not within established levels of performance.
• Oversees periodic review of quality control and instrumentation logs to ensure accuracy of test results. Provides input into technical decisions, acts as expert for data collection and gathers monthly QC statistics. Functions as the technical on-call person for the off-shifts.
• Demonstrates excellent skills at managing and directing workflow. Monitors the daily operations and delegation of duties within the lab. Reallocates resources as needed.
• Trains Medical Lab Scientists and Medical Lab Technicians. Participates in the development of training and competency procedures. Instructs of residents and fellows.
• Serves as liaisons between Lab Support Services and technical departments and provides timely communications and resolution of problems to clients outside the labs.
• Provides leadership in the absence of Clinical Managers. Represents the lab on committees. Provides input to managers for performance evaluations. Addresses personnel issues with the Clinical Manager.

Required Education: Bachelor’s degree in Medical Laboratory Science / Medical Technology or Biological Science required.

Preferred Education: None.

Required Work Experience: 3 years full time experience required for exceptional internal candidates, 5 or more years’ experience highly preferred and required by external applicants.

License/Registration/Certification: ASCP certified generalist or categorical Technologist or equivalent accreditation required.

Other: Demonstrates autonomy, capability and capacity to lead multiple projects and assist with staffing needs under the direction of department leadership.

Experience and high proficiency with computers required. Web based application experience, Microsoft applications including excel experience required.

Preferred Qualifications:

• Leadership experience.
• 3-5 years of Supervisory/Management experience.

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled