Company :

About the Role  
Due to internal promotions, Hastings Deering is currently recruiting for 2x Parts Advisors to join our high performing Customer Care Centre. These are permanent, fulltime positions located in our Archerfield office.

 
Reporting to the Customer Care Supervisor – Technical, the primary responsibility of this role will be to provide maximum customer satisfaction by ensuring all customer contact are professionally handled, and customer orders are processed promptly and accurately.

This role will involve the following key duties and responsibilities:

• Ensure customer parts requirements are promptly and accurately interpreted, using the correct information sources

• Ensure the provision of an efficient phone service answering all phone calls in a polite and helpful manner

• Process battery/and other warranty claims in accordance with correct procedures

• Ensure related parts selling is practised whenever relevant and beneficial

• Customer enquiries orders are processed through Microsoft Dynamics AX in an accurate and timely manner

• Ensure customer credit policies and procedures are correctly implemented, including Procedures for the application of the Goods and Services Tax (GST) 

• Ensure EFP or NEFP status of customer orders is interpreted in accordance with the Caterpillar and company policy

• Customers' legitimate requests for published technical information are satisfied by reference to various approved publications

• If customer needs are not satisfied with information provided, ensure referral to the appropriate service advisor or submit technical request to the Technical Communicator Group

Why Hastings Deering?

At Hastings Deering, our people are our heart – from their first day with us right up to their last.

As one the top Caterpillar dealers globally and part of the Sime Darby network, you’ll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.

Whether you’re looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.

You’ll have access to:

• Opportunities for training, mentorship, and career development specific to your role.

• Competitive remuneration package and annual salary reviews

• A supportive, diverse, and inclusive team spread across Australia and internationally.

• Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.

• Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.

• Employee discounts, rewards, and incentive programs.

• Paid parental leave options

• Salary continuance insurance

• Free on-site parking

About You

• Minimum 2 years' experience in a similar role – preferably within a Heavy Machinery Industry

• Intermediate Computer Skills, with experience in Microsoft Office Suite

• Advanced written and verbal communication skills

• You enjoy problem solving and working with other stakeholders in getting outcomes!

• Having an understanding in Caterpillar parts operation, procedures and product range will by highly regarded!

To Apply: Hit the ‘Apply Now’ button

Enquiries: Please call 1300 071 618

Contact Person: Celeste Middleton ([email protected])