Position:

Job Description:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently, and transform in a dynamic market (more information through this link : https://www.arrow.com/globalecs/).

Purpose

Build and run the Partner Enablement Team, own the partner onboarding programme end to end, and be the single voice of partners towards Product Management.

Key Responsibilities

• Qualify partners: assess readiness, conduct discovery calls, and identify high-potential opportunities for Arrow sales.
• Deliver demos: run standard product demonstrations and support advanced demos with sales teams.
• Configure & onboard: guide partners through setup, data imports, users, pipelines, quotes, and catalog configuration.
• Train users: deliver sales and admin training sessions, webinars, and Q&A workshops.
• Drive adoption: conduct regular follow-ups, monitor engagement, and re-activate inactive partners.
• Capture feedback: log product requests, bugs, and enhancement ideas; contribute to FAQs and knowledge content.
• Collaborate internally: work closely with Sales and the Integration Support Specialist on CRM-related projects.

Success Measures

• 80%+ of partners configured within 30 days.
• 60%+ active partner adoption by Day 30.
• Minimum 2 trained sales users per partner.
• All product requests tracked and answered within 5 business days.
• Training satisfaction score of 4/5 or higher.

Profile

• 3-6 years' experience in Customer Success, Onboarding, Pre-Sales, Training, or Channel Enablement within SaaS or IT.
• Strong presentation and training skills.
• Experience with CRM platforms such as Salesforce, Dynamics, or HubSpot.
• Comfortable with data imports and basic system configuration.
• Fluent English and French; internal Arrow candidates with channel or ArrowSphere experience strongly encouraged.

What’s In It for You

• A full-time permanent role within a globally recognized IT leader.
• The chance to work on strategic, high-impact programs.
• A dynamic international environment, collaborating with teams across EMEA and North America.
• Opportunities for career growth and professional development in cloud and project management.
• A culture that values innovation, collaboration, and continuous improvement.
• Full Permanent contract,
• Social advantages: CNSS, CIMR, Health insurance.

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