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Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to Academic Manager, AC Online (ACO), the incumbent is the primary contact for a diverse online population of full-time students and fulfills multiple responsibilities related to specialized progression supports and guidance while meeting and exceeding student success and retention objectives. The incumbent is required to coordinate and maintain a portfolio of online student programs that includes case management processes, analyzing detailed academic records, and communicating a wide variety of information to help facilitate learner success

In providing high-quality client service, the incumbent builds relationships with online learners through focused digital outreach and communication supports.  The incumbent utilizes technology-enabled applications to help plan, develop and deliver focused and self-directed progression and registration services, which relate to online learner onboarding, retention, and success in online courses. Working with an integrated team of Student Success Specialists(s), Program Support Officers, Program Support Specialists, and other college services such as the Registrar and Financial Aid, the incumbent supports learners throughout the student lifecycle, from registration to graduation.

Employing a variety of college technology systems and early alerts to monitor, track and create reports the incumbent determines specific retention supports and contributes to the strategic enrolment management process. Maintaining a personalized and continuous focus on the online learner experience is central to the role. This position is responsible for identifying process improvements and recommending new initiatives and strategies. The incumbent requires the ability to work additional hours during peak operational periods as required.

Required Qualifications:

• Minimum three (3) year Diploma, Degree or Equivalent in the Field of Business, Education, Human Resources, Marketing, Public Relations, Social Sciences, Career Development, or any other program with a Cooperative Education component;
• Minimum three (3) years experience in providing client service and/or general advising for an online and diverse clientele preferably in an educational setting. 

Anticipated Weekly Schedule: 24 hours per week (6 hours, 4 days a week)

*This position is paid at Payband: H - Comparator

* Vacancy is for P12440

This position is subject to the terms of the Part-time Support Staff Collective Agreement: 2021-24-PT-Support-Staff-CA_FINAL_EN-1.pdf (algonquincollege.com)

This position is eligible for hybrid work in accordance with the College's Flexible Work Arrangement Policy (subject to change): https://www.algonquincollege.com/policies/hr26/

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:  

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at humanresources@algonquincollege.com. While we thank all those who apply, only those to be interviewed will be contacted.