Northeast Wisconsin Technical College is a nationally recognized and locally trusted college dedicated to advancing the success of all students and economic vitality of the communities we serve through access, high-quality education, and strategic partnerships.    
 

The community that we serve is home to people with a rich range of backgrounds and experiences. We are committed to supporting an environment where all students and employees thrive and succeed.  We believe every team member enriches our organization with unique skills, perspectives, and solutions. We seek applicants who are motivated and equipped to support all students, to work effectively with colleagues from a range of backgrounds, and to build the vibrancy of our community.
 

You belong here.  See why you will love working at NWTC.

Department: Pre-College

Reports To: Supervisor, Adult Education

LOCATION: Green Bay

STANDARD HOURS: 18 hours per week. Flexibility required to include other hours, as necessary.

PAY RATE: $20.69 per hour

This position is grant funded and anticipated to end on 6/30/2029 with possibility of extension.

POSITION SUMMARY

This role serves as the primary point of contact between Adult Education and the general public. The ideal candidate possesses exceptional interpersonal and communication skills across all mediums, works independently under pressure, and adapts quickly to changing priorities. Working collaboratively with support and administrative staff, this position handles daily office tasks, provides faculty support, and delivers high-quality customer service to students and the public. The role requires proficiency in data entry across multiple platforms.

ESSENTIAL FUNCTIONS

·       Greet internal and external customers, in person or via phone and email.  Serve as the liaison between the customer and the appropriate individual regarding GED®/HSED, English Language Learner (ELL), and Career Pathways Bridge (CPB) programming.

·       Act as resource person for faculty, administration and staff. Assist with classroom access, printing, supplies, room scheduling, etc.

·       Efficiently manage administrative tasks and support daily operations with minimal supervision.

·       Design and develop reports, correspondence, spreadsheets, and databases from verbal direction, rough draft or supervisor’s direction. 

·       Manage text campaigns to students including the development of messages, sending messages, and responding and taking action based on responses from students.

·       Serve in a cross-functional capacity to assist and support all Adult Education staff, faculty, and administration.

·       Coordinate and communicate with all other office staff to ensure in constant sharing of information and quality of service to customers.

·       Enter and maintain accurate student data such as enrollments, attendance, test scores, etc. in the client reporting system for GED®/HSED and ELL programming.

·       Monitor and track students by entering intakes and exits in the client reporting system.

·       All other duties and projects as assigned

POSITION QUALIFICATIONS

Minimum Qualifications

Education

• Technical Diploma in related field

Experience

• 1 year working in an office environment.

Computer Skills

• Proficient with Microsoft Word and Excel. 
• Comfortable with Outlook calendars, tasks and basic email function.

Preferred Qualifications

• Bilingual or multilingual language skills in Spanish

**An equivalent combination of education and work experience may be considered.

Competency Statement(s)  

Our college values and competencies shape how we work and support students every day. All employees are expected to demonstrate our core competencies. Learn more here. 

PHYSICAL DEMANDS

The physical demands described below represent the general requirements necessary to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Workstation Activities: Ability to work at a computer, facilitate and/or demonstrate instructional activities, and attend meetings for extended periods.
• Mobility: Ability to navigate throughout campus locations, classrooms, offices, meeting spaces, and events as needed.
• Manual Dexterity: Ability to operate office equipment, instructional technology, tools, or controls required for the position.
• Communication: Ability to effectively access, interpret, and exchange information with students, employees, and community members.
• Light Material Handling: Ability to transport or move instructional materials, supplies, or equipment required for the position, with or without assistance or adaptive equipment, if applicable.

Reasonable Accommodations Statement 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at [email protected] or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing or other applicable legislated categories. Inquiries regarding the College’s nondiscrimination policies may be directed to the Associate Vice President of Student Affairs at 920-498-6823 or [email protected]​.