Technical Expertise:

• Network Troubleshooting:
• Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from the OSP Distribution cables to customer premise equipment within the gFiber network.
• Diagnose and correct issues with network connectivity, including drop cabling, network interface units, patch panels, media cabinets, and Optical Network Terminals (ONTs).
• Troubleshoot and resolve problems related to inside wiring, powering systems, and network devices.
• Network Infrastructure:
• Install, restore, or maintain aerial and underground cable plants according to gFiber Standards.

Customer Service:

• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Communicate effectively with internal colleagues and external customers.
• Cultivate relationships with property managers and building owners through advanced technical knowledge, effective communication, and collaboration.

Teamwork and Leadership:

• Execute operational processes and procedures with attention to detail.
• Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring.

Additional Responsibilities:

• Ability to work non-standard working hours, including nights, weekends, holidays, and varying shifts, and be willing to travel domestically up to 10% of the time.

• 3 years experience in Fiber to the Home (FTTH)/ Gigabit Passive Optical Network (GPON) network construction and/or large scale fiber network deployments.
• 1 years of experience in fiber splicing for both termination and midspan use cases, optical time-domain reflectometer (OTDR) and Power Meter fiber optic testing.
• Valid driver's license.
• Ability to lift/move up to 50lbs of equipment as required.
• Ability to pass a motor vehicle record check that meets company standards.
• Ability to work non-standard working hours as needed including nights, weekends, holidays, and differing work rotations/shifts as well as 10% domestic travel.

• 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations.
• 1 year of experience managing relationships with contractors and vendors of varying types and sizes. 
• Experience interfacing with local pole owners and utility companies, coordinating with city/local permitting offices, and subject matter expertise in outside plant Fiber to the Home (OSP FTTH) deployments with experience in service drop installations.
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs.
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
• Ability to operate GSuite (e.g., Google Docs, Google Sheets, etc) and Salesforce applications.
• Ability to safely operate bucket vehicles that elevate up to 25 feet above ground.