Skill required: Order to Cash - Cash Application Process
Designation: Order to Cash Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • We are seeking an experienced and results-oriented Cash Application Team Lead to lead a team responsible for the accurate and timely application of customer payments, bank reconciliations, and cash management activities. • The role requires strong people leadership, operational excellence, stakeholder management, and continuous improvement capabilities to ensure achievement of service levels, quality targets, and compliance requirements. • The role requires strong people leadership, operational excellence, stakeholder management, and continuous improvement capabilities to ensure achievement of service levels, quality targets, and compliance requirements.
What are we looking for? • • Eperience in Accounts Receivable, Cash Application, or Order-to-Cash operations. • • Team handling or supervisory experience. • • Hands-on experience with ERP systems such as SAP or SAP S, 4HANA. • • Strong knowledge of Cash Application, Bank Reconciliation, Accounts Receivable, and O2C processes. • • Advanced Excel and reporting skills.
Roles and Responsibilities: • Cash Application Operations • • Oversee daily cash application activities, ensuring accurate and timely posting of customer payments. • • Manage allocation of receipts received through ACH, wire transfers, lockbox, checks, and other payment methods. • • Review and resolve unapplied, unidentified, and misapplied cash items within agreed SLAs. • • Ensure completion of customer account reconciliations and timely clearance of open items. • • Monitor bank reconciliations, clearing accounts, write-offs, refunds, and on-account transactions. • • Ensure adherence to internal controls, SOPs, and audit requirements. • Team Leadership & People Management • • Lead, mentor, and develop a team of Cash Application Analysts. • • Conduct regular coaching sessions, performance reviews, and career development discussions. • • Monitor productivity, quality, and SLA performance of the team. • • Manage workload distribution, capacity planning, and resource utilization. • • Drive employee engagement and foster a culture of accountability and continuous improvement. • Stakeholder Management • • Partner with Collections, Billing, Treasury, Customer Service, Credit, and Master Data teams to resolve payment-related issues. • • Serve as the escalation point for complex cash application and reconciliation concerns. • • Collaborate with customers and banking partners to obtain remittance details and resolve discrepancies. • • Build and maintain effective relationships with internal and external stakeholders. • Reporting & Governance • • Track and report KPIs such as cash application accuracy, unapplied cash aging, productivity, and SLA compliance. • • Perform root-cause analysis on recurring issues and implement corrective actions. • • Support month-end, quarter-end, and year-end closing activities. • • Ensure compliance with SOX controls, audit requirements, and company policies.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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