The Operations Manager is responsible for the overall management and performance of assigned Facilities Management (FM) contracts, ensuring operational excellence, contractual compliance, and client satisfaction. The role oversees multi-site facilities operations, leads operational teams, manages contractors and budgets, ensures statutory and fire safety compliance, and serves as the primary liaison with clients to deliver high-quality Integrated Facilities Management (IFM) services.

Key Responsibilities

• Manage the overall performance of assigned FM contracts, ensuring compliance with contractual obligations, KPIs, SLAs, statutory requirements, and client expectations.

• Lead and oversee multi-site facilities operations, ensuring the reliability of building systems, maintenance activities, and uninterrupted service delivery.

• Manage, coach, and develop site management teams while driving operational excellence, performance improvement, and workforce capability.

• Build and maintain strong client relationships by leading operational reviews, resolving service issues, managing variation orders, and recommending service improvements.

• Oversee contractor and vendor performance, ensuring compliance with safety regulations, contractual requirements, permit-to-work procedures, and service quality standards.

• Manage operational budgets, procurement, forecasting, lifecycle replacement planning, and cost optimisation while ensuring effective financial control.

• Lead incident management, fire safety, risk management, statutory compliance, and performance reporting, ensuring timely resolution of issues and continuous improvement across all assigned sites.

Job Requirements

• Degree or Diploma in Facilities Management, Engineering, Building Services, or a related discipline.

• Minimum 8 years of Facilities Management experience, including at least 5 years in a managerial role overseeing multiple sites and teams.

• Proven experience managing government-sector or large-scale Integrated Facilities Management (IFM) contracts.

• Strong knowledge of contract administration, statutory compliance, fire safety, building services, and facilities operations.

• Fire Safety Manager (FSM) certification preferred; SCEM, Green Mark Facility Manager, or equivalent FM certifications are an advantage.

• Strong leadership, stakeholder management, financial management, negotiation, and communication skills.

• Proficient in Microsoft Office and Computerised Maintenance Management Systems (CMMS)/CAFM platforms.

We value equity, diversity and inclusion and are committed to creating a work environment where everyone feels a sense of belonging and is empowered to do their best. We recognise the importance of a diverse and inclusive workplace to drive innovation and shared learning across our growing global network.

Join us and be part of a culture where we rise together, deliver excellence, and expand what’s possible.