Position:

Job Description:

Location:

Contract Type:

Minimum Requirements:

Experience:

• Min 5-8 years’ experience in a management role within Warehousing, Logistics and / or Container Depot environment.

• Warehouse and / or Logistics industry experience essential.

• IR / HR and people management experience advantageous.
• Exposure to unionized environments would be an advantage.
• Performance Management.

Qualification:

• Tertiary Qualification

Additional Requirements:

N/A

Roles and Responsibilities:

Operations Effectiveness and Service Delivery

• Ensure effective operational delivery of client solutions in line with agreed commercial offerings, SLAs, SOPs and client requirements.

• Drive operational strategies and improvement initiatives to enhance efficiency, productivity, service quality and overall performance.

• Establish and monitor operational scorecards, dashboards and KPIs to identify trends, risks and performance gaps and drive corrective action.

• Oversee operational planning, scheduling, resource allocation and quality standards to ensure achievement of client requirements and service levels.

• Ensure operational compliance with key processes, including payroll, employee records and reporting requirements, and oversee the resolution of escalated matters.
• Provide regular operational reporting to the Business Unit Manager, highlighting contract performance, key risks, trends and areas requiring intervention.

Financial & Commercial Management

• Manage the financial performance and profitability of client operations in line with agreed commercial targets.

• Oversee client costings and provide operational input into annual pricing reviews, negotiations and financial forecasts.

• Monitor key financial and operational indicators, including GP%, billing accuracy, sundry billing, sick leave and FRL, and ensure material variances are investigated and addressed.

• Monitor debtor performance and ensure outstanding or escalated account queries are resolved in collaboration with Accounts Receivable and clients.
• Manage key operational costs, including PPE, transport, training and other service delivery expenditure, and drive opportunities to improve cost efficiency and profitability.

Workforce Planning, Recruitment & Onboarding

• Ensure workforce requirements, recruitment and selection are aligned with client operational requirements, approved resource plans and service levels.
• Oversee recruitment requisitions and monitor resourcing performance against agreed fill rates, quality standards and operational timelines.
• Ensure appropriate skills matching between employees, client requirements, projects and operating locations.
• Ensure employee onboarding and induction requirements are completed effectively and in accordance with agreed standards.
• Monitor workforce capacity and proactively address emerging resourcing requirements in collaboration with relevant stakeholders.

Employee Relations & Labour Compliance

• Monitor employee relations activity, trends and risks across operations and ensure material matters are appropriately addressed or escalated.
• Oversee disciplinary processes and chair disciplinary hearings where required.
• Ensure compliance with applicable labour legislation, bargaining council requirements, HR policies and employment provisions relevant to client contracts.
• Support the management of CCMA matters and represent the business where required.
• Promote constructive industrial relations through appropriate engagement with union representatives and shop stewards.

Health, Safety & SHEQ Management

• Ensure compliance with applicable SHEQ requirements across operational areas and client sites.
• Monitor workplace incidents and IODs, ensuring trends and material incidents are investigated and appropriate corrective and preventative actions implemented.
• Ensure operational risk assessments, Health & Safety documentation and site files are maintained in accordance with required standards.
• Monitor adherence to health, safety and PPE requirements and ensure areas of non-compliance are addressed.
• Promote a proactive safety culture across operational teams and client sites.

Business Development & Solution Implementation

• Partner with Sales during client needs assessments to provide operational input into proposed solutions, costings and service delivery models.
• Assess operational feasibility, resource requirements, risks and dependencies associated with prospective client solutions.
• Provide operational input into transition and start-up plans and lead the implementation of new client solutions against agreed milestones.
• Ensure operational readiness, effective handover and final sign-off with Sales and relevant stakeholders.
• Identify opportunities within existing client operations to improve, enhance or expand service offerings.

Client Relationship & Contract Management

• Build and maintain effective relationships with client management and develop a strong understanding of their business, operational priorities and service requirements.

• Ensure service delivery complies with agreed contractual requirements, SLAs, KPIs, scorecards and operational SOPs.

• Lead regular client engagements, including operational reviews, site visits and scorecard meetings, and participate in senior client meetings where required.

• Ensure client queries, service delivery issues and operational risks are effectively resolved or escalated where necessary.

• Proactively identify changing client needs, service improvement opportunities and potential areas for service expansion and communicate these to relevant stakeholders.

People Management

• Recruit, lead and manage direct reports in accordance with organisational requirements and HR processes.
• Set clear performance expectations and manage the performance and accountability of direct reports against agreed objectives.
• Identify capability and development needs and ensure appropriate training, coaching and development interventions are implemented.
• Ensure adherence to relevant HR policies, procedures, induction, training and compliance requirements.
• Build leadership capability within the operational team through ongoing coaching, support and development.