Operations Coordinator

Contract Type: Permanent, full-time

Location: Flexible, Hybrid

At Domestic & General, we're committed to helping customers protect the technology and appliances they rely on every day. As we continue to evolve and strengthen our UK Operations function, we're looking for an experienced Reporting & Governance Manager to help drive visibility, accountability and informed decision-making across the business.

About You

We're looking for a highly organised and influential professional with experience in governance, business management, PMO or executive reporting environments. You'll be confident working with senior stakeholders, comfortable navigating complex information and able to balance attention to detail with strategic thinking.

To be successful in this role, you will have:

• Strong governance, reporting, PMO or business management experience.
• Excellent written communication skills with the ability to create executive-level reporting and presentations.
• Strong analytical skills and the ability to distil complex information into clear insights and recommendations.
• Experience managing stakeholders across multiple business functions.
• Confidence to challenge constructively and drive accountability.
• A continuous improvement mindset, with experience improving processes, governance or management information.

The Role

Reporting into the Senior Manager, Business Management & Governance, you'll play a central role in delivering effective reporting and governance across UK Operations. You'll ensure senior leaders have access to high-quality insight, robust governance processes and clear visibility of priorities, risks, actions and performance.

Working closely with operational leaders and partner functions, you'll bring together complex information from multiple sources, transforming it into clear, concise and meaningful reporting that supports strategic decision-making.

What you'll be doing:

• Leading the end-to-end production of UK Operations reporting for senior leaders and governance forums.
• Producing and quality assuring executive papers, presentations, briefings and board-ready materials.
• Managing governance forums, including planning cycles, agendas, paper submissions and meeting administration.
• Maintaining oversight of actions, decisions, dependencies and escalations, ensuring timely follow-through and accountability.
• Consolidating operational, risk, compliance, regulatory and customer information into clear, insight-led narratives.
• Challenging data quality, highlighting gaps and driving improvements in reporting standards and governance controls.
• Identifying opportunities to simplify, standardise and automate reporting processes to improve efficiency and data quality.
• Supporting key business initiatives and cross-functional programmes through effective governance and coordination.

Working for us, works for you

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.